Extended Stay America - San Jose - Edenvale - South

Business response:

Dear Michael, Thank you for sharing your genuine review about your stay at Extended Stay America. We hope your overall stay was pleasant, if not perfect. We are sorry to hear about your motorcycle being struck in the parking and apologize for any inconvenience caused. We will share this feedback with the appropriate leaders to ensure they are aware of the areas of improvement for achieving guest satisfaction as we aim to provide you with an excellent hotel experience. We want to regain your trust and hope you give us that ch... read more

Business response:

Dear Janelle, Thank you for evaluating your stay at Extended Stay America. Seeing your travels bring you back to see us again is excellent. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was our pleasure hosting you, ... read more

Business response:

Dear Matthew, Thank you for taking the time to review your experience with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. Sincerely,Hotel Management 

Business response:

Dear Elena, Thank you for staying with Extended Stay America and sharing your experience with us! We are so pleased you had a great stay and that you loved the convenience of our location. We take pride in guests' satisfaction, so we are thrilled this was your experience. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Elena, Thank you for sharing your review of our hotel. We greatly appreciate your kind words about our friendly staff. Providing excellent customer service is our top priority, and we're thrilled to hear that our team made a positive impression on you. We strive to create a welcoming and hospitable environment for all our guests, and it's lovely to know that our team's efforts were recognized. Your feedback serves as encouragement for us to continue delivering exceptional service. If there's anything else we can do to e... read more