Extended Stay America - San Jose - Edenvale - South

Business response:

Dear Benjamin, Thank you for being our valued guest and posting your remarks online. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel ... read more

Business response:

Dear Serwil, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Yesenia, It was a pleasure to read your fantastic review of Extended Stay America. We are delighted you had a great experience at our hotel. We love what we do, but being recognized for a job well done is always nice. We will share your compliments with our staff, and we hope to have the honor of hosting you again soon.Sincerely, Hotel Management 

Business response:

Dear Michael, Thank you for sharing your genuine review about your stay at Extended Stay America. We hope your overall stay was pleasant, if not perfect. We are sorry to hear about your motorcycle being struck in the parking and apologize for any inconvenience caused. We will share this feedback with the appropriate leaders to ensure they are aware of the areas of improvement for achieving guest satisfaction as we aim to provide you with an excellent hotel experience. We want to regain your trust and hope you give us that ch... read more

Business response:

Dear Janelle, Thank you for evaluating your stay at Extended Stay America. Seeing your travels bring you back to see us again is excellent. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was our pleasure hosting you, ... read more