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Extended Stay America - San Jose - Edenvale - South
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6189 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was noisy It was noisy till very late (11:30 pm). The bathroom could use some maintenance (showerhead clogged, leaks)
Business response:
George, thank you for reviewing your recent stay. We apologize for the noise issue you encountered and regret the inconvenience it caused. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We will share your concerns regarding the issues in the bathroom with the maintenance team for review and action. We do hope you will stay with us another time so we can provide you with a satisfying experience. Sincerely, Hotel Management
I requested the staff at the front desk to hold an item for me to be picked up by a family member after I left. They were very obliging. I had a problem with my bill after I left and a member of the staff worked diligently to ensure that it was corrected. She really did an outstanding job.
Business response:
Richard, we are pleased to learn that our team did an excellent job serving you and resolving your billing issues. Our staff will enjoy knowing their efforts were appreciated. Thank you again for taking the time to tell us about your stay. We hope to welcome you back to Extended Stay America soon! Sincerely, Hotel Management
The staff is always friendly and super helpful. Some of the sofa beds do need repair.
Business response:
George, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your stay with us and liked our courteous associates. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Floors were sticky and front desk was busy on a personal call when I needed my key card reset
Business response:
Thank you for taking the time to review your stay. We're sorry for the cleanliness issue you encountered in your room. We have shared your feedback with our housekeeping team to be more diligent with their efforts moving forward. We also regret the poor service you received from our associates. We have discussed your concerns with our staff to remind them our main goal is to provide outstanding customer care to our guests. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Manage... read more
Frequently asked questions about Extended Stay America - San Jose - Edenvale - South
How is Extended Stay America - San Jose - Edenvale - South rated?
Extended Stay America - San Jose - Edenvale - South has a 4.2 star rating with 1,176 reviews.
When is Extended Stay America - San Jose - Edenvale - South open?
Extended Stay America - San Jose - Edenvale - South is open now. It will close tomorrow at 12:00 a.m.