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Extended Stay America - San Jose - Edenvale - South
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6189 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very satisfied I was very satisfied with our stay. Family friendly rooms, service was great. We would definately stay here again. The only thing I did not like was check out time at 11am. Overall great place to stay for a family!
Business response:
Grisel, thank you for choosing Extended Stay America for your stay. We make every effort to provide clean, comfortable accommodations and excellent service, and we are glad to know we accomplished it during your visit. We appreciate your business and look forward to seeing you back soon. Sincerely, Hotel Management
Great location with shopping and restaurants nearby, easy access to highways 85 and 101. For an extended stay hotel, rooms are not well equipped. Have to ask for coffee maker, utensils, plates, glasses etc. Rooms in Residence Inn next door come with these things.
Business response:
Tom, thank you for selecting Extended Stay America for your visit and for sharing your comments. It is good to know you liked our convenient location, but we regret not meeting your expectations with our in-room amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. We hope the positive aspects of your visit will encourage you to choose us again in the fut... read more
Not the best Our room was very dirty, but when I complained got a new room. The new room was cleaner. Bed and sofa bed not too comfy.
Business response:
Kristine, thank you for being our guest. We are sorry that your initial room was not in a spotless condition as should have been, but we are glad to know our staff resolved the issue to your satisfaction. We wish you would have addressed us the problems you had with the mattresses as our front desk team has done their best to ensure you are comfortable. Thanks for the feedback. We hope to have an opportunity to welcome you back in the future. Sincerely, Hotel Management
It was a great time, but there were some parts where it seems uncomfortable. For example, the breakfast aspect was lacking with very little variety in choices
Business response:
Thank you for sharing your feedback. Although you liked most aspects of your great stay, we are sorry our breakfast offerings weren't to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose Extended Stay America again on your next trip to our area. Sincerely, Hotel Management
To begin with they gave me a room who was given to someone previously which had someone’s belongings inside so we stepped out and had to go back to the front counter where the lady was very nice at the most she apologized and gave me another room but that room wasnt all that clean
Business response:
Rafael, thanks for sharing your feedback online. We apologize for the inconvenience you encountered at the time of check-in and the cleanliness issue you observed in the room. We are very concerned about your experience and have brought this to the attention of our housekeeping and front office departments and are working closely with them to ensure we don't do such mistakes going ahead. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Muy buena experiencia en sopesarme en el hotel El personal muy amable y un lugar súper tranquilo
Business response:
Javier, it was a pleasure having you as our guest at Extended Stay America. We’re glad to know you liked the service provided by our staff and that you had a relaxing stay with us. Reviews such as yours mean a lot! We look forward to welcoming you back soon. Sincerely, Hotel Management
Close to work No house keeping for a week. Odors are strong in hallways. Windows in room will fall shut. Could injur a person. No grab and go breakfast. Sauna was closed and locked up. Shady characters in the parking lot at night.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Basic, clean and quiet We were just passing through from San Francisco and didn’t want to drive home through the night so we got the cheapest stay in the area. Everything was clean and quiet, we can’t complain for a one night stay!
Business response:
Julie, thank you for choosing Extended Stay America for your overnight stay. We are glad you liked our well-kept property and affordable rates. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Comfortable Stay I was happy and satisfied with my stay . It was a good room and the location. We had a comfortable stay.
Business response:
Lerma, thank you for staying at Extended Stay America. We are delighted to read you liked our convenient location and your comfortable room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - South
How is Extended Stay America - San Jose - Edenvale - South rated?
Extended Stay America - San Jose - Edenvale - South has a 4.2 star rating with 1,121 reviews.
When is Extended Stay America - San Jose - Edenvale - South open?
Extended Stay America - San Jose - Edenvale - South is open now. It will close tomorrow at 12:00 a.m.