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Extended Stay America - San Jose - Edenvale - South
- Hotels
- San Jose, CA
About this business
Location details
6189 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked that it had a sink and so fourth because I have a infant with me that is on a bottle. The room smelled like Mildew , but smelled okay after opening the windows. There was one window that didn’t have a screen (which is dangerous) . The breakfast amenities wasn’t that great , I at least thought they would have grab and go cereal besides just a package of oatmeal. Another amenity that I disliked is that they didn’t have plastic laundry sacks that families can carry home during their travels .
Business response:
Thank you for taking the time to review our hotel. We are sorry our breakfast was not to your likings. We will make a note of your feedback as we plan any changes to our breakfast offerings. We value your observations regarding the window and will share it with the appropriate team for review and action. We apologize for not meeting up to your expectations and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
The trash smell is a problem at each floor. Just don’t stay in a room close to trash and you will have great stay.
Business response:
Thank you for choosing our hotel. We are glad that except for an issue you had a great time with us. We appreciate your business and look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management
The room had a strong smell of cigarette iwhen it was so post to be smoke free that’s the only thing I didn’t like
Business response:
Thank you for staying with us and letting us know of the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it appropriately. It was a pleasure serving you, and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
Stinky hallway, but nice room
Business response:
Kristy, thank you for your gracious review. We are delighted to know you enjoyed the comfort of your room and that you had a great stay with us. Your feedback for the odor is shared with the housekeeping team to do deep cleaning of our hallway. On behalf of everyone here at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management
The room was fine however, there were only able to provide us with one pillow instead of two for the sofa bed.
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Not much that i like about this property . It's just okay overall
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - South
How is Extended Stay America - San Jose - Edenvale - South rated?
Extended Stay America - San Jose - Edenvale - South has a 3.2 star rating with 2,160 reviews.
When is Extended Stay America - San Jose - Edenvale - South open?
Extended Stay America - San Jose - Edenvale - South is open now. It will close tomorrow at 12:00 a.m.