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Extended Stay America - San Jose - Edenvale - South
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6189 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Ken, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
The biggest drawback was the checkin. It started with an empty lobby and a five-minute wait for someone to show up to check me in. The young lady finally showed up, unsmiling, arms covered with unsightly tattoos. I said, "[my name]; I have a reservation." She said, "Do you have a reservation?" Yes. "What's the name?" No irony, no smile. Pretty dismissive. But the room was adequate and a good weekend price.
Business response:
Thank you for being our guest. We sincerely apologize for the wait time at the time at check-in and the poor service provided to you. Your comments have been discussed with our team, and we are working to ensure this does not happen again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
I loved the service from the man at the front desk , very welcoming very informative. I also loved the size of the room and the mini kitchen, they even have complimentary dishes and pans upon request!
Business response:
Kaysee, thank you for the amazing feedback about your stay at Extended Stay America. It’s great to know you enjoyed our hotel amenities and service and that you also loved your well-appointed accommodation. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
It was just ok. And like i said earlier. No trash can
Business response:
We thank you for taking the time to inform us about your experience....
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Charisma, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Hakeem, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
The phone in our room did not work. The room was not very clean. The pans, and dishes and coffeemaker were not in good shape, very worn. The property has no ice maker (you have to wait for hours to make your own ice!). The "continental breakfast" is a few granola bars in a bowl.
Business response:
Thank you for staying at our hotel. We are sorry for the issues you encountered and regret the disappointment you had with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast offerings. Also, your feedback has been shared with the housekeeping and maintenance team to address the issues you encountered in your room. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - South
How is Extended Stay America - San Jose - Edenvale - South rated?
Extended Stay America - San Jose - Edenvale - South has a 4.2 star rating with 1,176 reviews.
When is Extended Stay America - San Jose - Edenvale - South open?
Extended Stay America - San Jose - Edenvale - South is open now. It will close tomorrow at 12:00 a.m.