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Extended Stay America - San Jose - Edenvale - South
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6189 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Average Stay. Stay was okay. Lack of towels and toiletries was disappointing. On the go breakfast was lacking anything but snack bars, no oatmeal like they usually have. Had to ask for muffins. Beds was not comfortable at all. Better than last time we stayed there, but not by much. TV remote didn't seem to work right. Either that or the TV was having problems.
Business response:
George, we apologize our facilities and amenities were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Carlette, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Convenient Loved the location: Ross, Lucky's, Gas Station, Lots of eats all within walking distance to the hotel. I brought my dog with me and we enjoyed walks every day. The neighborhood seemed safe. Staff was very friendly. Decent amount of parking. They have a grab and go breakfast in the morning that should be set up around 5 AM for early risers but is set up rather late, around 6:30 AM. I also would prefer fruit, yogurt and hard boiled eggs as choice instead of mini muffins and granola bars.
Business response:
Jessica, thank you for staying with us. We are glad to read you liked our convenient location and courteous service. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
Good size room and mini kitchen. Table and chairs could have been cleaned better. Bed was hard and pillows seemed flat. However, front desk staff were very nice and overall the room and hotel were nice. I would stay here again.
Business response:
Thank you for your review. We are glad to read you liked our courteous service and your spacious room along with the kitchenette. That being said, we are sorry for not meeting some of your expectations and regret the inconvenience it caused. We value your feedback as it will help us improve moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Just okay Made reservation online. Location was a factor. Also was that it was a suite. Stated breakfast was included, muffins an coffee. TV didn't work, internet was poor. Clean comfy bed.
Business response:
Thank you for taking the time to share your feedback. We are pleased you had an overall good stay, but we are sorry for not meeting all of your expectations. It was a pleasure having you here, and we hope to see you again soon. Sincerely, Hotel Management
Rise and shine The breakfast was lacking because the breakfast meal was all gone. Is there a small credit for that?
Business response:
Salvador, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. Your feedback in regard to the breakfast will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel and for your rating. We want all our guests to enjoy their stay, so we apologize for any inconveniences you experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, Hotel Management
Ok pretty clean, close to Lucky Mkt The hotel was Ok, the breakfast wasen't what i was expecting, only had coffee and packaged cup cakes and small amount of oatmeal. No fruit, waffles eggs sausage or anything like that
Business response:
Thanks for being our guest. We are glad to know you liked our offerings and had a pleasant stay with us. However, we are sorry our breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Thanks once more for choosing us, and we hope you’ll visit us again in the near future. Sincerely, Hotel Management
Business response:
George, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - South
How is Extended Stay America - San Jose - Edenvale - South rated?
Extended Stay America - San Jose - Edenvale - South has a 4.2 star rating with 1,176 reviews.
When is Extended Stay America - San Jose - Edenvale - South open?
Extended Stay America - San Jose - Edenvale - South is open now. It will close tomorrow at 12:00 a.m.