Extended Stay America - San Jose - Edenvale - South

Business response:

Thanks for taking the time to post your review online. We are delighted to know we made your stay enjoyable and that you were left with a positive impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased you overall enjoyed your stay but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Ellen, thank you for taking the time to post your review. We are happy to know you were pleased with your room along with the kitchenette and had an overall comfortable stay. Also, we have shared your concerns with our Maintenance team to take corrective steps. We hope you will choose us again in the future. Sincerely, Hotel Management 

Business response:

Susan, thank you for your feedback. We are happy you had an overall satisfactory stay. However, we are sorry for not meeting some of your expectations. We have made a note of your feedback as we plan any changes to our breakfast offerings. We hope you will give us another chance so that we can provide you the type of hospitality you deserve. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Raymond, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Ronald, thanks so much for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

John, thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon! Sincerely, Hotel Management