Extended Stay America - San Jose - Edenvale - South

Business response:

Thank you for choosing to stay at Extended Stay America. We are pleased to know you had a pleasant visit. However, we are sorry for the housekeeping issues you had in your room and regret the inconvenience it caused. Please know your feedback has been shared with our team to ensure a review of our processes. Thanks again for your feedback and, we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. Although you liked certain offerings of our hotel, we sincerely apologize for the maintenance issue you encountered in your room and regret our staff wasn’t able to resolve this issue while you were here. Your feedback is immediately shared with our engineering team to check the machines and do the necessary repairs. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management 

Business response:

Eddie, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased to read our location was convenient for your needs and that you liked your comfortable room as well as our courteous associates. However, your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope to have the honor of hosting you again soon. Sincerely, Hotel Management 

Business response:

Vernon, we are committed to ensuring an excellent experience for each guest, and we thank you for letting us know we were successful. We appreciate your perfect rating and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Stephanie, thank you for being our guest. We are happy to know your overall experience was a pleasant one. With that said, we apologize for the inconvenience you had here and regret the inconvenience it caused. Your feedback will be shared with the appropriate individuals within our organization in an effort to improve our service and facilities moving forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Mari, thank you for choosing Extended Stay America and for the feedback. We are glad to read you liked our spotless property and that your stay with us was pleasant. However, we are sorry for the noise that disturbed your sleep and regrets the inconvenience caused. Our front desk is available, and we are sorry we were not aware of this as we would have been happy to try and resolve or move you to another suite. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincere... read more

Business response:

Gerald, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management