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Extended Stay America - San Jose - Edenvale - South
- Hotels
- San Jose, CA
About this business
Location details
6189 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Michael, we appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Quiet area We had a wonderful time ! Hotel was quiet, clean and staff friendly. Close to restaurants, stores, downtown area.
Business response:
Thanks for the wonderful feedback. We are thrilled to know our location was ideal for your needs and that you were satisfied with all that we have to offer. It was so good to have you at Extended Stay America, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Convenient location Nice area with lots of places to eat, places to shop nearby. Close access to major freeways.
Business response:
Thank you for your fantastic review of Extended Stay America. We are delighted you enjoyed our excellent location as we are fortunate to have so many choices for shopping and dining nearby. We look forward to welcoming you again whenever your travels bring you back to our area. Sincerely, Hotel Management
Business response:
Carlos, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Accommodating & friendly The staff here was able to accommodate my family in the wee hours of the morning when our other hotel was overbooked and was amazing everyday thereafter. We've since added some days on but didn't want to wait until we check-out to let everyone know.. the staff is amazing!
Business response:
Bonnie, thank you for choosing to stay at Extended Stay America and for sharing your amazing experience. We are delighted to know you loved the service provided by our courteous associates and were impressed with all the aspects of your stay. We are looking forward to welcoming you on your next visit to our beautiful city. Sincerely, Hotel Management
Dishes in the rooms was only missing element with the kitchenette I expected them to be there
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you had a good time here and were satisfied with all the aspects of your visit. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope this didn’t overshadow your otherwise great stay and that you will choose us again in the future. Sincerely, Hotel Management
Adequate hotel Very basic everything worked. There were no pastries for the continental breakfast, only coffee and instant oatmeal packets.
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Terrible breakfast with a broken light The suite has a nice kicthen area and spacious rooms. However, we found a broken eye liner left by previous traveler folded inside the sofa bed thus make the sofa bed dirty when we pulled out the sofa bed. The light right above the sink / vanity is broken, so we have to suffer the blinking light every time we turned on the light. One of the light tube still went off after blinking for a while. The worst FREE breakfast provided by hotel. Only two different kind of chewy bars, package muf... read more
Business response:
We are disheartened to see from your review that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Edenvale - South
How is Extended Stay America - San Jose - Edenvale - South rated?
Extended Stay America - San Jose - Edenvale - South has a 3.2 star rating with 2,160 reviews.
When is Extended Stay America - San Jose - Edenvale - South open?
Extended Stay America - San Jose - Edenvale - South is open now. It will close tomorrow at 12:00 a.m.