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Extended Stay America - San Jose - Edenvale - South
- Hotels
- San Jose, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6189 San Ignacio Ave., San Jose, CA, 95119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not really continental breakfast Shower curtain didn't close so water splashed on the floor. Heating fan was loud so had to turn off the heat. Had to go to the desk for a remote for the TV. Continental breakfast was just muffin in plastic wrap and either coffee or hot chocolate.
Business response:
Thank you for taking the time to share your experience. Please accept our apologies on the inconveniences you experienced in your room and that our grab-and-go breakfast was not to your liking. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
near kaiser Hotel was close to Kaiser. The main reason i gave this rating was because the lobby clerk seemed bothered assisting guests. I did hear him say hello, or welcome. He did say how can i help you and thank you but a plesant smile would have gone a long way.
Business response:
I want to thank you for taking the time to post a review of your stay. I'm glad you enjoyed your stay, but disappointed that you felt one of our staff members wasn't approachable. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Comfortable but bad odor Toilet had left overs in it, there was a bag full of dirty towels in the corner of the living room stuffed behind the chair. And the room smelled. But it was very comfortable.
Business response:
Thank you for taking the time to write a review of your stay. I am pleased to read your remarks about finding the room to be comfortable. However, I am very sorry that the cleanliness of the room was not to ESA standard. To make sure this doesn't happen again, I am completing room inspections before guests check into the room. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
No management at front desk from 11:00 pm until 10:00 am next morning. There was no coffee, or breakfast. But it was News Years Eve. Also love the laundry facility got all done in about 2 hours and didn't have to wait there felt my clothes were safe.
Business response:
Thank you for taking the time to write a review of your stay. First, please accept our apologies for the lack of front desk service. We do have a staff member on site all day. Overall, I am glad you enjoyed your stay and that you were pleased with our laundry facilities. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Room was big and clean Everything is very nice but the front staff definitely needs some customer service training. They make you feel like you are bothering them ( for both check in and check out) They don't acknowledge you or smile just leaves a sour taste.
Business response:
Thank you for sharing your experience. I am glad your room accommodations were much to your liking, but disappointed that our staff did not provide the best service. During our next meeting, the proper customer shall be addressed to make sure these issues do not keep occurring. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
I have stayed at the South location many times. a few years ago I stayed there for a month waiting to move into my house in the area. Quite different from the North location which is right next door. I will stay at the South location every time I am in need of a place to stay and do my laundry. I save money walking over to the grocery store right across the street and using the kitchenette for my meals instead of going out or calling room service. I feel comfortable at the South location.
Sad to let it go It used to be my favorite getaway place. We haven't stayed there in awhile. The noise level, hanger arounds, partying, constant aroma of marijuana was the key factor in my decision to book elsewhere next time.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies on the condition of your stay. Our staff is currently working on ways to address these issues. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America - San Jose - Edenvale - South
How is Extended Stay America - San Jose - Edenvale - South rated?
Extended Stay America - San Jose - Edenvale - South has a 4.2 star rating with 1,121 reviews.
When is Extended Stay America - San Jose - Edenvale - South open?
Extended Stay America - San Jose - Edenvale - South is open now. It will close tomorrow at 12:00 a.m.