Extended Stay America - San Jose - Milpitas - McCarthy Ranch

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We’re pleased to know your stay was acceptable overall. However, we strive to ensure every guest feels valued and comfortable, and we apologize if we missed out on any opportunities to make your visit a seamless, memorable one you deserve. We hope to welcome you again for a more comfortable and seamless visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you sharing both the positive and areas for improvement from your stay. It's wonderful to hear that you found our staff friendly and the room generally clean. We're also pleased to know that the snack bag was a nice touch. At the same time, we regret that the hardwood floors were not as clean as expected and understand how that can impact your overall comfort. Your feedback has been shared with our housekeeping team to ensure a more thorough preparation of our accommodations. We value your observati... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We’re pleased to know your stay was acceptable overall. However, we strive to ensure every guest feels valued and comfortable, and we apologize if we missed out on any opportunities to make your visit a seamless, memorable one you deserve. We hope you’ll consider staying with us again for a more satisfying visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for being our guest and for the kind remarks about our hospitality. It is genuinely our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. However, we sincerely apologize for the cleanliness issues and for the inconvenience you encountered during check-in. Please know that this is not the standard of service we strive to provide. e will address this appropriately to prevent such occurrences in the future. our patience is highly appreciated, ... read more

Business response:

Dear Guest, We appreciate you taking the time to share your balanced feedback, and we are glad to know that the surroundings and location made your visit more convenient. At the same time, we’re sorry to learn that aspects of the upkeep affected your overall impression. That’s certainly not the level of comfort we aim to provide, and we regret the frustration this caused during your stay. Your comments are valuable and help guide our ongoing efforts to better meet guest expectations. Thank you for staying with us, and we wou... read more