Extended Stay America - San Jose - Milpitas - McCarthy Ranch

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We’re pleased to know your stay was acceptable overall. However, we strive to ensure every guest feels valued and comfortable, and we apologize if we missed out on any opportunities to make your visit a seamless, memorable one you deserve. We hope to welcome you again for a more comfortable and seamless visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you sharing both the positive and areas for improvement from your stay. It's wonderful to hear that you found our staff friendly and the room generally clean. We're also pleased to know that the snack bag was a nice touch. At the same time, we regret that the hardwood floors were not as clean as expected and understand how that can impact your overall comfort. Your feedback has been shared with our housekeeping team to ensure a more thorough preparation of our accommodations. We value your observati... read more

Business response:

Dear Guest, We sincerely apologize for the distressing experience you encountered during your stay, particularly regarding cleanliness and the presence of pests. This is certainly not acceptable and does not reflect our standards. We regret the inconvenience caused by having to change rooms and the lack of readily available kitchen items. Your concerns have been taken very seriously and will be addressed with our housekeeping and maintenance teams. We truly value your feedback and hope you will reconsider giving us another o... read more