Extended Stay America - San Jose - Milpitas - McCarthy Ranch

Business response:

Dear LeShawn,We’re glad to hear that you found the property convenient and clean. However, we apologize for the behavior of the front desk staff, as this is not the level of service we strive to provide. We will address this concern with our team to ensure that all guests receive the warm and welcoming experience they deserve. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Managem... read more

Business response:

Dear Megan, Thank you for being our guest. We are pleased that you had a pleasant time and enjoyed your stay. Feedback like yours allows us to monitor and continually improve our guest experience. However, we are sorry for the discomfort caused. Our team is already working to ensure this is addressed immediately. We hope you will reconsider and allow us to provide you with the seamless stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Stephanie, We are incredibly pleased you enjoyed your stay at Extended Stay America and have had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city.Sincerely,Hotel Management 

Business response:

Dear Wen, In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Therefore, we sincerely thank you for sharing yours. Our goal is to welcome every guest to a clean, comfortable, well-maintained suite combined with excellent service. Your comments will be addressed appropriately as we continuously improve. Thank you for choosing us, and we hope to have the opportunity to host you again.Sincerely,Hotel Management