Extended Stay America - San Jose - Milpitas - McCarthy Ranch

Business response:

Dear Guest, We appreciate you taking the time to share your balanced feedback, and we are glad to know that the surroundings and location made your visit more convenient. At the same time, we’re sorry to learn that aspects of the upkeep affected your overall impression. That’s certainly not the level of comfort we aim to provide, and we regret the frustration this caused during your stay. Your comments are valuable and help guide our ongoing efforts to better meet guest expectations. Thank you for staying with us, and we wou... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for your terrific review. Having a team member who consistently brings positivity and care truly makes a difference, and we’re glad that our welcoming spirit stood out during your stay. Feedback like yours means a great deal to us and encourages our team to keep creating memorable experiences. We appreciate you taking the time to share your thoughts and look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to know your stay was comfortable and dependable overall. Our goal is to offer an environment where guests can feel at ease and enjoy a smooth visit from start to finish. Comments like yours help us understand what we’re doing well as we continue refining our services. We truly appreciate your choosing to stay with us and hope to have the opportunity to welcome you back for another pleasant, seamless experience in the future. Sincerely, Hotel Man... read more