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Extended Stay America - San Jose - Morgan Hill
- Hotels
- Morgan Hill, CA
About this business
Location details
605 Jarvis Dr., Morgan Hill, CA, 95037, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the bathroom smelled like pee i had to leave the bathroom fan on everyday, the carpet was dirty, when I asked about cleaning the room they said they only clean them every other week! and if you want a cleaning they charge, kitchen was run down, beds were super uncomfortable and pillows. Will never stay here again , you get what you pay for
Business response:
Dear Blanca, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We welcome another opportunity to show you the outstanding stay you deserve, and we hope to welcome you back again soon. Sincerely,Hotel Management
The property is well maintained and the lobby area is clean. The only thing that was inconvenient was there seemed to be a lack of staff at the front desk, no one was ever around.
Business response:
Dear Marsh, We appreciate your feedback regarding your recent stay. It's great to hear that you found our property well-maintained and the lobby clean. However, we apologize for any inconvenience caused by the lack of staff presence at the front desk. Ensuring attentive service is vital to us, and we will address this issue promptly. Your insights are valuable, and we thank you for bringing this to our attention. We hope to serve you better in the future.Sincerely, Hotel Management
two nights of hell! I had requested the 3rd floor when I made the reservation(week in advance). They gave me a handicap room on the second floor! After being keep up all night by rude/loud/ people, I asked to change rooms. Again, I requested the 3rd floor & was given a second!
Business response:
Dear Guest, Thank you for your review of our hotel. Please accept our sincere apologies for not meeting your expectations regarding the requested room, and we are disappointed to learn that the actions of other guests affected your time with us. We do honor these requests; however, there are times when we do not have the room unoccupied and available. We do understand your frustration and genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have ... read more
my stay here was not the greatest. I booked the room on Expedia and got in late. about 1130pm on a Wednesday night to be specific. I had some work to get done the next morning and wanted to do a late check out, 12pm to 1 pm at the latest if possible. immediately upon arrival and asking about late check out I was instantly shot down with a straight "NO" even if I paid a fee. after checking in and unpacking the room was fine. I was woken up very early the following day to loud banging over and over, seemed like maybe construct... read more
Business response:
Dear RONALD, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sin... read more
Very outdated and not very clean.
Business response:
Dear Angela, Please accept our apologies for anything other than a completely satisfying stay. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns about updating our hotel with our leaders and use them for future improvements. Moreover, we also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We hope you will give us another opportunity so we ca... read more
Frequently asked questions about Extended Stay America - San Jose - Morgan Hill
How is Extended Stay America - San Jose - Morgan Hill rated?
Extended Stay America - San Jose - Morgan Hill has a 3.4 star rating with 1,849 reviews.
When is Extended Stay America - San Jose - Morgan Hill open?
Extended Stay America - San Jose - Morgan Hill is open now. It will close tomorrow at 12:00 a.m.