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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excelente
I booked non-smoking but I got assigned the other way. Very poorly equipped and bedding had this after sweat smell.
Business response:
Dear Jacek, Thank you very much for your feedback. We are dedicated to ensuring that guests enjoy clean and fresh accommodations during their stay. We regret not meeting these expectations and will take the necessary steps with our housekeeping department to prevent a recurrence. We hope to welcome you again when your travels bring you back to our establishment.Sincerely,Hotel Management
We really enjoyed our stay here. Will stay again
Stay was fine.
Business response:
Dear Sean, Thank you for selecting Extended Stay America during your trip. Reading about your experience with our associate brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Please revisit us for another stay that feels like a home away from home.Sincerely,Hotel Management
I received a request again because they gave me a handicap room that was different from what I had booked, but this is very wrong. Please make sure that the person who made the reservation accurately and kindly makes the reservation.
Business response:
Dear Gregory, Thank you for choosing our hotel for your recent stay. It is always our effort to honor guest's room requests, but it is only sometimes possible depending upon the occupancy. Our front desk team works 24/ 7 to help you make the best time while you are our guest. Please return and we hope you will choose to stay with us again on a future visit to the city for a better experience.Sincerely,Hotel Management
Very nice
It's good for the price you pay in Silicon Valley. No USB port to charge your gadget, so you'll need to bring your USB charging port. One thing about the AC/heater in the room. There's a sticker on the AC to tell you not to use the AC controller but the thermostat on the wall. The one on the wall wasn't functioning, so I assumed it's just broken. Right before I checked out, I noticed that the AC controller on the AC worked... When in doubt, try both. Wall and floors are thin. You can hear your neighbor walking in the room an... read more
Business response:
Dear Haruka, We appreciate your high rating and hope you had a pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. We hope to welcome you back and pr... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 4.3 star rating with 1,429 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.