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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Walking distance to Levi's stadium
Key cards would deactivate after one use room wasn’t cleaned properly staff wouldn’t even ask for identification to reissue access to the room
Business response:
Dear Jasper, We sincerely apologize for the challenges you faced during your recent stay. The issues with key card deactivation and room cleanliness do not reflect our standards, and we are urgently addressing them. Your feedback regarding reissuing access without proper identification is concerning, and we will reinforce our procedures to ensure guest security. Please accept our apologies for the inconvenience caused. Your comments are invaluable in enhancing our services, and we hope to have the opportunity to regain your ... read more
My room was clean. Easy in and out access. My room was clean and quiet. It had a fridge, stove and microwave. Would stay again and recommend it.
Business response:
Dear Julio, Thank you for your positive review! We're delighted to hear you enjoyed a clean and quiet stay at Extended Stay America. It's fantastic that our amenities, including the fridge, stove, and microwave, added to your comfort. We appreciate your recommendation and look forward to welcoming you back for another pleasant experience.Sincerely,Hotel Management
The rooms were not super clean. It’s a very convenient location. I liked the microwave, fridge ect options but the counters and things did not look and feel clean. Price matched the room.
Business response:
Dear Kiara, Thank you for providing your feedback. We are glad to know you found our location convenient and appreciated our thoughtful amenities. However, we apologize for the lapse in housekeeping service you encountered. Thank you for bringing this to our attention, and we'll continue striving to ensure a more satisfying experience in the future. It was a pleasure having you as our guest, and we hope to welcome you back soon for an improved stay. Sincerely,Hotel Management
Pretty good hotel for the price.
Staff was great, very friendly. Room wasntvery clean, the bathroom shower was moldy and the bed was hard as rocks. But great location for visito the stadium
Business response:
Dear Reyna, Thank you for sharing feedback about your recent stay. It is nice knowing you had a pleasant time here, were pleased with our location, and found our staff friendly and helpful. However, we know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to out... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 4.3 star rating with 1,429 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.