Extended Stay America - San Jose - Santa Clara

Business response:

Dear Guest, Thank you for the excellent rating and the uplifting review of your stay at Extended Stay America. We’re absolutely delighted to hear your kind words recognizing the efforts of our team. It’s always rewarding to hear when our team members make such a great impression, and we’ll be sure to share your kind words with them for their superb work. Thank you again for your generous comments. We look forward to your next visit! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing us. We hope your overall stay was enjoyable; however, we regret that you did not leave completely satisfied. We are grateful for your rating, as it drives us to improve going forward. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for your terrific review. We’re glad to hear that your visit went smoothly and that our staff was helpful with your early check-in. It’s also great to know that the dishes provided upon request added to a simple and enjoyable stay. We will surely pass along your kind comments to the team, and we look forward to welcoming you back for another seamless experience. Sincerely, Hotel Management