Extended Stay America - San Jose - Santa Clara

Business response:

Dear Guest, Thank you for choosing us and sharing your concerns. We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options. Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels bring you to the city. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for the fantastic rating and for taking the time to post your review. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one. We appreciate your feedback and look forward to your next stay at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We’re glad to hear that your room provided a comfortable and clean environment, as ensuring a pleasant stay is always a priority. We also appreciate your observations regarding connectivity and amenities, as they help us identify areas where enhancements can improve the overall guest experience. Your input is valuable, and we hope you might consider giving us another opportunity in the future. It would be our pleasure to provide a more seamless and enjoyable v... read more

Business response:

Dear Guest, Thank you for sharing your experience with us. We are glad our reception associate was courteous during your visit. We regret that your stay did not fully meet our standards of comfort and convenience. Your feedback is valuable and will help us improve guest experiences. We appreciate you bringing this to our attention and hope to welcome you back for a more comfortable stay. Sincerely, Hotel Management