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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great for business Nice start but the location was away from everything
Basic hotel not much amenities Room was ok, not much in room, only basics. No shampoo, no cups, no ice in hotel.
Business response:
Dear Guest, Thank you for choosing Extended Stay America for your stay. We appreciate your feedback and are glad you found the room satisfactory. However, we apologize for any inconvenience caused by the lack of basic amenities in your room during your stay. Please note that we do provide all basic amenities, which are typically available at the front desk upon request. Additionally, our rooms feature full-size refrigerators, eliminating the need for ice machines. Your comments are valuable to us, and we will use them to enh... read more
The pictures are completely deceiving. The rooms are old. The amenities are old. The staff was very nice and kind. They allowed us for an early check in. We had to switch the room because the smoke detector kept beeping and the thermostat was out of battery. The front desk lady immediately offered to switch our room.
Business response:
Dear Nitin, We are glad to hear that our staff provided excellent service and accommodated your needs promptly. While we understand your concerns about the room and amenities, we appreciate your understanding in allowing us to address the issues swiftly. Your feedback is valuable as we continuously strive to improve our guests' experiences. We hope to welcome you back in the future for a more enjoyable stay.Sincerely,Hotel Management
Very loud neighbors in adjacent rooms. Sleeping was difficult. A customer was accusing the safe of entering his room at 1am without his permission.
Business response:
Dear Andrew, We sincerely apologize for the disturbance caused by loud neighbors during your stay. Your comfort and peace of mind are important to us, and we regret any inconvenience caused. We take security concerns seriously and are investigating the incident of the neighbor questioning about safety issues immediately. Please know that we are committed to addressing these issues to ensure a more enjoyable experience for our guests in the future. Thank you for bringing these concerns to our attention, and we appreciate your... read more
Excelente
I booked non-smoking but I got assigned the other way. Very poorly equipped and bedding had this after sweat smell.
Business response:
Dear Jacek, Thank you very much for your feedback. We are dedicated to ensuring that guests enjoy clean and fresh accommodations during their stay. We regret not meeting these expectations and will take the necessary steps with our housekeeping department to prevent a recurrence. We hope to welcome you again when your travels bring you back to our establishment.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,309 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.