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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pretty good room for the price. Everything is clean and new looking and it's right off the freeway. Only thing inconvenient is there's nothing but office buildings for a few miles around, so you need to travel a little if you need to buy anything. Still a good place though. I recommend it.
Staff charge me extra 76 bucks , upon check in
Business response:
Dear Simerpreet, Thank you for sharing your experience. We are genuinely sorry to read about the issues you are having. Please rest assured we are looking into this matter; meanwhile, you can reach out to us at the hotel so we can review the changes and assist you further. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback.Sincerely,Hotel Management
Cleaning and clarity needed The floor was oily, the microwave was dirty, there was hair in the freezer, and I had to go to the front desk to request toilet paper. I was confused by the amenities (pots, pans, toaster, etc.) that were free and what cost extra, as I saw them separated (free and extra cost) on a card in the room but combined on a computer monitor at the front desk. Wi-fi was free, but there was a cost for high-speed wi-fi. There was little to no description in the room or in the lobby area. It would be nice to h... read more
Business response:
Dear Bryan, Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations. Please accept our sincerest apologies for the issues you experienced with the cleanliness of the room and the confusion regarding the amenities. We take all feedback seriously and will address these issues with our housekeeping and front desk teams to ensure they are resolved. We will also work on providing clearer information about our amenities both in the room and at the front desk.... read more
Nice Hotel staff was cool parking for 30ft truck was great!! but no dining around the area and the train passes from 6am to 12 midnight so if sleeping is a priority it’s limited
Business response:
Dear Edgar, Thank you for reviewing your stay. We are happy your overall stay was pleasant; however, we apologize for the issues you experienced. Our goal is to provide accommodations conducive to a peaceful night's rest, so we apologize that your sleep was disrupted. We hope you will allow us to give you a better experience on your next trip this way.Sincerely,Hotel Management
Staff was unprofessional. Rooms were okay.
Business response:
Dear Alexander, Thank you for selecting Extended Stay America. It is great to know you had a pleasant time with us. However, we're sorry you were disappointed with the behavior of the team members. We'll pass your feedback on to the right person to make it better. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 4.3 star rating with 1,429 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.