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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hit or miss. Some components of our stay were good and other parts not-so-much. Two of my colleagues had rooms that were in much better condition, mine was rough. On two different occasions, no staff on duty at the desk. The "breakfast" is muffin, granola bar, oatmeal and coffee. Lots of trains sounding their horns immediately behind the property (maybe ask for a room that faces the road?). No housekeeping service. But the price was in budget and located near our event. We liked Ivan the clerk who checked us in. We'd stay he... read more
Business response:
Dear MATTHEW, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your feedback regarding things you would change. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for sharing your experience with fellow travelers, and we look forward to hosting many more visits to Extended Stay America.Sincerely,Hotel Management
No front desk available have to wait more than 30mins so i have to leave and come back, no one answers the phone too.
Business response:
Dear Narcisa, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. Such an instance is not the impression we want our guests to think of us. We have shared your feedback with our team and have taken measures to ensure this does not happen again. We would love the opportunity to provide you with the hospitality you should have experienced during this visit. We hope you allow us ... read more
The hotel is great.
.
I talk to the front desk asking if i could extend my check out for an hour. The person who was the staff on that day did not inform me that there was a charge of $20 every hour. He just said “ ok thats no problem”. I just saw in my bank statement that they charge me the $20 for an hour stay.
Business response:
Dear Reseller, Thank you for taking the time to share comments about your stay at Extended Stay America. We strive to deliver exceptional service consistently; therefore, we apologize for not giving proper information and that you had a disappointing experience with us. We have shared your feedback with our team to ensure these issues are not repeated in the future. We hope you will give us another chance to prove we are committed to providing outstanding service to every guest. We look forward to welcoming you back to our h... read more
The noise from the upstairs room
We needed a short term stay while some workers did fixes at our house. ES provided all of creature comforts needed.
Business response:
Dear Lawrence, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 4.3 star rating with 1,429 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.