Extended Stay America - San Jose - Santa Clara

Business response:

Dean, we are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate actions to identify why we failed so we can prevent these issues from occurring again. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We apologize on behalf of the entire staff for not having your room ready upon your arrival, causing you to have to wait. Our team is reviewing this situation to see what went wrong and taking extra care to avoid this in the future. We are extremely sorry for the inconvenience you were caused. We appreciate your comments and hope you will consider returning to our hotel so we can provide you with the hospitality you deserve. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites and outstanding service. We look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your wonderful review of Extended Stay America. It's great to know you were happy with your spacious, well-kept suite and other areas of our hotel. We look forward to welcoming you back for another fantastic stay. Sincerely, Hotel Management 

Business response:

We are delighted you had an excellent stay at Extended Stay America. It is great knowing you loved every aspect of our unique hotel, especially the excellent service from our staff. They will be happy to hear their efforts made your stay memorable! We appreciate your business and hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Michael, thank you for being our guest at Extended Stay America. We're glad to know overall you enjoyed your time while you were here, but we're sorry our grab-and-go breakfast was not to your liking. We have made a note of your feedback as we plan any changes to our selections. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management