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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great distance to Levi’s Stadium! Very nice and clean hotel. Very friendly and courteous staff.Thank you so very very much for early check in!
Business response:
Perpetua, thank you for being our guest at Extended Stay America. We are pleased to know how impressed you were with our cleanliness and friendly staff. All of us here at our hotel appreciate your business, and we look forward to seeing you again soon. Sincerely, Hotel Management
全てのスタッフが対応良い
Business response:
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay and found the staff friendly and professional. Thank you again for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
hotels.com breakfast description is wrong The hotel is ok, but hotels.com mentions "continental breakfast" and that informormation is not correct. The proper one is "grab and go breakfast", as mentioned on the hotel website.
Love the quietness of the location. Someone is jarring the side door open with paper cups. This is a safety issue. Someone is feeding the stray cats on the property which causes a lot of cat feces everywhere. This cleanliness issue.
Business response:
Thank you for being our guest at Extended Stay America. We are glad you loved our convenient location and had an overall satisfactory stay. We value your observations and will share it with the appropriate teams to ensure all our guests have a safe and comfortable stay. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again. Sincerely, Hotel Management
最初からバスタブのあたりに髪の毛が沢山落ちていました。ちゃんと掃除をしていないと感じました。また、Webにはコンチネンタル・部レックファーストとなっていましたが、実際は、まふぃーんとコーヒー。それも、朝食の開始時間に用意されていないこともありました。
Business response:
Josh, thank you for your review. We apologize for the cleanliness issues you encountered in your room. We have shared your concerns with our housekeeping team so that they can take the necessary steps. We are also sorry for your disappointment with our breakfast offerings. Your feedback regarding our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on ... read more
The property was fine for an overnight stay and the man at the desk did a great job resolving a big problem: there wasn’t the room with two beds, which we had reserved. None of the options :one king bed, a rollaway or moving to another property we’re acceptable. He finally gave us a second room at no charge, a good solution. Why was our reservation accepted if it couldn’t be fulfilled?
Business response:
Thank you for being our guest. We regret you had a reservation issue, but we are happy to know our front desk associate did his best to provide you with a comfortable stay by assigning you another room. We appreciate your feedback and look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management
It is extended stay but they had no hair dryer...I figured at least they would have that
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. We hope you will reconsider and stay with us again so that we can provide you with the type of service that makes you appreciate staying with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,287 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.