Extended Stay America - San Jose - Santa Clara

Business response:

Aub, thank you for the wonderful review of Extended Stay America. We're thrilled to know you loved your well-equipped room and that you had a great time with us. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. We're glad to know our location was ideal for you, but we're sorry we missed meeting your expectations with the cleanliness of your room. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. We hope to have a second chance to provide you with the stay you deserve in the near future. Sincerely, Hotel Management 

Business response:

Thank you for posting such kind feedback about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your compliments with our team. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for writing such a lovely review about your stay at Extended Stay America. We're delighted to know you loved your well-equipped room and that the service provided by Sunil went a long way in making your visit a memorable one. We will surely share your compliments with him. We appreciate you recommending us to future guests and look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Allister, thank you for making Extended Stay America of your travel plans. We are thrilled to know you were amazed by our well-maintained property and that you felt you got a great deal by choosing to stay with us. On behalf of everyone here, we invite you to enjoy the same hospitality on a future date. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for your gracious rating. We are pleased you were satisfied with our offerings and had an excellent experience. On behalf of all of us at Extended Stay America, we would like to invite for another outstanding stay. Sincerely, Hotel Management 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Thank you for selecting Extended Stay America. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

We love to receive feedback on how we are doing. So, thank you for sharing your comments about your experience at Extended Stay America. We are delighted how much you enjoyed your stay with us and appreciate your kind compliments about our front desk associate. We will be sure to share your review with them as they will be so pleased. Thank you again and we look forward to seeing you again soon. Sincerely, Hotel Management