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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Leticia, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was perfect in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We hope to see you again and have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Good Spot Great location to take a short walk to area businesses and eateries. Breakfast is not much, but the hotel is a comfortable place to stay.
Business response:
Thank you for the wonderful feedback! We are glad you were benefited with our convenient location and that you had a great stay at Extended Stay America and appreciate you being our guest. The next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management
部屋や照明器具 机 水回り等全て清掃が行き届いておりとても快適でした。 しかし、近くに列車の線路があり、通る度にクラクションを鳴らしながら走って行きます。(気になる人は気になるかと思います。) また、従業員等はとてもフレンドリーですれ違うだけでも声をかけてくれます。受付の方もとても親切でした。
Business response:
Daigo, thank you for choosing Extended Stay America and for the feedback. We are delighted to know you were not only impressed with your fully-equipped room but also with our convenient location and that you had an enjoyable stay while here. On behalf of everyone here, we look forward to hosting you again soon. Sincerely, Hotel Management
Room is fine, but we wouldn't stay again We stayed for 3 nights in a standard room. The room itself is fine - clean, spacious, not too dated. However, it was at the back (car park side) of the hotel and faced the train tracks, running very close by. Every train that goes past toots it's horn and is generally quite loud. With windows closed, the noise still woke us up. The 24h reception was definitely not 24h, on a couple of occasions when we needed something it was not staffed. Complimentary breakfast is a small cabinet of c... read more
Business response:
Adam, we thank you for choosing our hotel and taking the time to leave feedback. It was great to read about the enjoyable aspects of your visit, and we apologize for any difficulties you experienced. Our goal is to meet or exceed the expectations of our guests, and we apologize for not making that happen for you. We hope to have an opportunity in the future to provide you with a much better stay. Sincerely, Hotel Management
Hotel old and outdated. Hotel was really out dated. When I arrived, it felt like I stepped right into 1993. Hotel needs major renovations. The hotel was clean however despite the age of the interior decor. Room service is offered at a 10 dollars a day extra charge for all stays less than 3 days. I probably would not stay at this hotel ever again unless absolutely necessary.
Business response:
Thanks for the detailed evaluation. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. Your comments will be shared with our team and we will use them for future improvements. We hope you will give us another opportunity to prove we can do better! Sincerely, Hotel Management
Bizarre manager, good hotel. The male manager with a suit and tie came off rude and obnoxious. When I got there I was greeted by a lovely receptionist lady. The manager stepped in, introduced himself and continued to talk. He asked what I was doing there, I said business, then He asked me if I had a business card, even tho I have a card, I did not feel comfortable giving it to him. He went on and on about how it would be good for me to have given him a card. Other than that Bizarre experience I had a good time at the hotel.
Business response:
Thank you for staying at Extended Stay America. We are glad you had a pleasant time with us. That being said, we apologize for the poor service you experienced from one of our associates and assure you this has been addressed. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Close to Dell/EMC Walking distance to Dell/EMC - rooms clean and recently renovated, nice.
Business response:
Thank you for staying at Extended Stay America. It is nice to read you liked our well-kept property and convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,287 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.