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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
It was a lot farther from public transportation than I expected. No restaurants or shopping close by. Being an Extended Stay, having a full kitchen in the room was convienent.
Business response:
Thank you for choosing Extended Stay America. We are glad to know you were impressed with the fully-equipped kitchen and that you had a pleasant stay. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Two nights in room with luke warm water at best
Business response:
David, thank you for being our guest. We are pleased overall you enjoyed your stay and liked our facilities. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Definitely stay again..wish they had a bar. But close to everything.
Business response:
Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
Nothing bad just awesome. Hubby n i always come back n stay here. No loud noise at all
Business response:
Jasmine, thank you for returning to Extended Stay America. We’re glad to know you had a peaceful stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Exceptional Service and Pleasant Sunil greeted us as we walked in and went above and beyond to be accommodating. Very welcoming place and excellent service. Extremely pleasant experience and an A++ for cleanliness, quiet, and a great location. One of the best hotel stays I've had in I don't know how long and definitely the best customer service. No complaints.
Business response:
Thank you for your review filled with so many kind comments! We are thrilled to hear you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Sunil. He is a true asset to our team, and we will be sure to share your compliments. Again, thank you for your feedback, and we hope to see you again soon! Sincerely, Hotel Management
I happened to call to see if I could to check in early and they told me that they switched my reservation to a different hotel because they over booked. The manager said he had spoken to me when in fact he never did, he then switched the story and said he spoke to him so I knew he was lying. We did get a room at that location after much arguing. I booked at that location because it was within walking distance to what I had on my itinerary. It ruined my day and I didn’t get to enjoy what I had traveled there for. So double tr... read more
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thank you for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,287 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.