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Extended Stay America - San Jose - Santa Clara
- Hotels
- Alviso, CA
About this business
Location details
2131 Gold St., Alviso, CA, 95002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon walking into the building there was a bad oder, it gets worse as you walk through the facility. The room was very run down and didn’t look clean, the ved was very uncomfortable, tiny pillows just a couple of sheets to cover yourself. The water from the shower was very low pressure and cold, the toilet didn’t work well also due to the water pressure. When I called the front desk they were very dismissive and not helpful. When I asked for a member of management, the attendant replied “there is no one to help”. It was a te... read more
Business response:
Dear Zulema,Thank you for sharing your concerns about your recent stay. We apologize for the numerous issues you encountered during your visit. Our goal is to provide the best customer service possible, and we regret not meeting this expectation. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We hope to have the chance to welcome you back so we can provide ... read more
The worse
Business response:
Dear Alejandro,Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience is not representative of our usual performance, and we truly regret not meeting your expectations. Please feel free to get in touch with our management's office directly to provide further information as we continually strive to improve our guest experience.We hope you will consider staying with us again, as we would love to provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Very good spot but very bad service It was terrible only good thing is the fact that it is near from Levi’s Stadium, but the rest is horible, no service at all, TV wasn’t working, no cup or glass to drink water, no shampoo and nobody at the reception to help us at any moment. The worst of it they says breakfast included, it’s a trap… only bad coffee and mediocre muffins, that’s not what I call a breakfast included ! Don’t spend money there go elsewhere
Business response:
Dear Sebastian,,Thank you for sharing your experience. We're glad you found our location convenient for Levi’s Stadium. We truly apologize for falling short in other areas and appreciate your feedback, which helps us improve. Your comments about the breakfast and amenities will be addressed promptly. We hope you'll give us another chance to provide a better experience in the future.Sincerely, Hotel Management
Extended stay of America Check in was 3pm. Arrived at 6pm and room wasn’t ready. Im sure the guy working reservation was also cleaning rooms. He kept disappearing for a long time. We almost missed our appointment we had at 7pm. Terrible hotel. Never again.
Business response:
Dear Lorna,Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. We would welcome the opportunity to get further details if you contact us at the hotel directly or by email at your earliest convenience.Thank you for sharing this valuable feedback with us; we look forward to hearing from you.Sincerely,Hotel Management
You Get What You Pay For - Lessoned Learned! We arrived to a darkened reception area with not a bell or button in sight to summon staff. After wandering around and yelling "Hello" for a few minutes, a young man appeared and checked us in. He was fine - not much customer service about him though. Wasn't sure if there was a room and/or if room was ready at our 5:30pm arrival. He found a room, but I bet it's a "last resort" one, not used often. Clean enough, but thermostat didn't work to keep fan or AC on and it was a hot eveni... read more
Business response:
Dear Guest,We are genuinely disappointed that we did not meet your expectations. We wish we had an opportunity to make this right for you while you were here so we could make the most of your visit. If you would be kind enough to contact our management office directly and provide more specifics, we would welcome the opportunity to address your concerns and ensure we take action for improvement.Thank you for choosing us during your visit to [city]. We value your feedback and hope you will give us the opportunity to host you a... read more
Bathroom was not clean at all
Business response:
Dear Vivek,Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention.We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Until then, we wish you safe travels.Sinc... read more
Frequently asked questions about Extended Stay America - San Jose - Santa Clara
How is Extended Stay America - San Jose - Santa Clara rated?
Extended Stay America - San Jose - Santa Clara has a 3.6 star rating with 2,287 reviews.
When is Extended Stay America - San Jose - Santa Clara open?
Extended Stay America - San Jose - Santa Clara is open now. It will close tomorrow at 12:00 a.m.