Extended Stay America - San Jose - Santa Clara

Diana 

on Expedia

7 months ago

Think twice please! The room seemed ok at first but upon returning from our concert we were going to sleep n noticed floor was extremely sticky n saw weird splash stains on walls upon inspection we came across many areas that haven't been cleaned or swept in a long time ! The blankets had hairs on them n didn't feel washed and theeennn the phone didn't work to call front desk so I tried calling from my phone nobody answered the phone. Very disappointed. Would not stay here again 

Brenda Lee 

on Expedia

7 months ago

Really Dirty, Staff Doesn't Care The first thing I did when I checked in was jump in the shower and my son got into bed. I noticed it was dirty so I took a washrag and cleaned up the tub myself. During my shower I looked over to see the shower curtain was dirty. Gross. After my shower I asked my son to get in and he yelled from the shower "Mom, there's bed bugs, there's one on me." I pulled back the bedding to see super dirty sheets (dirt, hair dead bugs) and took a few photos of bed bugs. I called the front desk to tell the... read more

Gautam 

on Expedia

8 months ago

Room smelled. shower tub had stains and found bugs in the room. try to avoid and the free breakfast is a joke it’s coffee and cold. You get what you pay for in the end. It a 2 star or motel level for sure. 

ESTHER 

on Expedia

8 months ago

Breakfast I think they can do better 

Shankar 

on Expedia

8 months ago

Breast fast not available on the 2nd day. even when it's there its limited. 

Karen 

on Expedia

8 months ago

Only good thing it was close to Levi Stadium. No room amenities such as shampoo, lotion. Closet shelf was broken 

Robert 

on Expedia

8 months ago

The floors were very dirty. Threw away our socks because they were so black and nasty. Food? Only 2 muffins, coffee, tea, & hot chocolate options. Shouldn’t be listed as breakfast included when it’s only snacks. No ice available. All kitchen items had to be requested, very inconvenient. 

Andrew 

on Expedia

8 months ago

I booked this property 6 months in advance and upon arrival was informed that they “overbooked” and my reservation was bumped from a king to a queen in large part because I wasn’t paying the increased rate for the weekend now that the property new it was an event weekend. Was still charged my full rate, not the rate for what would have been a queen at the time of booking.