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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean, comfortable, and contained a kitchen. The room wasn't serviced daily, but that was clear when I booked it. The description said that the property includes free WiFi and it did have truly slow WiFi available. They also presented me with the option to purchase higher speed WiFi. That seemed like bait and switch.
Business response:
Thank you for evaluating your stay with us. We're glad to know you liked your well-appointed room and that overall you had a pleasant experience. However, we're sorry for the slow Wi-Fi connection you experienced. We understand how important this service is, and we hope your experience as a whole more than made up for this. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Good overall value with a few issues though Good overall value but heater/cooler was way too loud, it's unacceptable when you pay this much for the room. Overall cleanliness could be better.
Business response:
Lionel, thank you for being our guest at Extended Stay America. It’s a pleasure to know you were happy with our affordable rates. However, we are sorry for the issues you experienced. Your feedback has been discussed with our maintenance and housekeeping team to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Weekend stay. Place is a little hidden and nothing around it unless you drive somewhere. Rooms are smaller than other Extended Stays. Lady at check in (I believe) was her first day on the job. She was pretty slow and no one else there to help her. But she finally figured everything out.
Business response:
Kristin, thank you for being our guest. We apologize for the poor service you received at the time of check-in. Also, we are sorry you weren’t happy with the size of your room and that our location wasn’t appealing for your needs. Your feedback will be used as a training tool to improve our future guests’ experiences. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Praktisk hotel tæt på Levis Stadium Vi valgte hotellet fordi det lå tæt på Levi's Stadium. Der er ikke noget ekstraordinært ved dette hotel, og det er godt hvis man blot har brug for en overnatning, og så skal videre. Hotellet er rent og pænt, men der er ikke mange kvaliteter ellers.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know our location was ideal for your needs and were impressed with our courteous associates. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Business response:
Jennifer, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Lisa, thank you for visiting our hotel and taking the time to share your review. Our goal is to maintain the highest standards, and we are sorry for falling short of those. Please give us another opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
The room was ok, it did not look like the room online.
Business response:
Donnie, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
When i booked the hotel it stated they had breakfast and they had miffins and coffee. That is not breakfast. My friends stayed at a hotel not to far for less with way more accomidation and full breakfast.
Business response:
Victoria, thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 4.2 star rating with 1,210 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.