Extended Stay America - San Jose - Sunnyvale

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We look forward to your next visit at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America. Was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Meri, thank you for taking the time to write a review of our hotel. We apologize for the service and cleanliness issues you encountered during your visit. Please be assured that we have discussed your feedback with the concerned teams, and we’re working on our protocols so we can be sure to meet the high standards you should always expect from us every single stay. We hope to have another chance to provide you with the hospitality that you should have experienced during this stay. Sincerely, Hotel Management 

Business response:

Lillian, thank you for your visit. We are glad to see you had an overall pleasant stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thanks for sharing your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with our convenient location. However, we are sorry for the inconvenience caused to you. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Mike, thank you for staying with us and for taking the time to leave your comments. We are sorry you experienced issues with our service. We have shared your remarks and will use them as a training opportunity to improve our service. We hope you will give us another chance the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. Even though our hotel receives good ratings for our location and overall condition of our suites, we understand you were hoping for something a little more modern and fresh. The process has been started to update our suites, but until that time we will continue to place our emphasis on providing the cleanest suites and the friendliest service in town. We hope you will come back again and see we are always working to improve our property. Sincerely, Hotel Management 

Business response:

Jose, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Francisco, we appreciate you posting your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. Thank you for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management