Extended Stay America - San Jose - Sunnyvale

Business response:

Pat, thanks for evaluating your experience at our hotel. We are pleased to know you liked our courteous service and that you found our location convenient for your needs. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management 

Business response:

Patrick, we appreciate you for taking the time to evaluate your experience at our hotel. That being said, we sincerely apologize for not explaining our hotel policy to you on arrival. Kindly note, cleaning of rooms are done on a weekly basis to respect the privacy of our guests. We will remind our front office staff to communicate this policy without fail to our guests moving forward. We hope you will give us another opportunity to make your next stay worthwhile. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

It was a pleasure to have you as our guest. We are delighted to read you liked the value we offer and that our location was perfect for your needs. Thank you for taking time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit. However, we are sorry for the inconvenience caused due to Internet connectivity issues in your suite. We have shared your concern with our team in an effort to improve our service as well as facilities moving forward. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Howard, thanks for the awesome feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was so good to have you at Extended Stay America, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s nice to know you were overall pleased with your stay, but we are sorry for the bad smell you experienced while being here. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Robert, thank you for including Extended Stay America in your travel plans. Our highest priority is to make sure every guest has a relaxing experience and comfortable accommodations, so we are glad we accomplished this while you were here. We would love to welcome you back the next time you are in the area. Sincerely, Hotel Management