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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Business response:
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Business response:
Flor, thank you for choosing to stay at our hotel. We are sorry that your experience was not so pleasant. We hope we will have another occasion to meet your expectations. Sincerely, General Manager
Business response:
Thank you for selecting Extended Stay America - San Jose - Sunnyvale. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager
It was nice but I did not like the breakfast and the the breakfast area, is very small and very limitted items
Business response:
Thank you for reviewing your stay with us. We are happy that you liked our courteous associates, but we are sorry for not being able to impress you with our breakfast offerings. We will surely share your review with our Food & Beverages team to see where we can make improvements. We hope you give us another chance to serve you better in the future. Sincerely, General Manager
No clean up room No housekeeper service for 3 days! Terrible customer service!
Business response:
Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer it to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided and hope you will choose to stay with us again. Sincerely, General Manager
Seamless check-in. Lobby closes at 11pm. Man at the desk wasn't very courteous. He was also very short with me when I called to inquire about plates, cups, etc. Tons on construction worker trucks on site, make it hard to park. Cute little suite. Everything was functional. Flat screen tv with HDMI input so if you bring your Roku or similar device, you are good to go! Thins sheets, next time I'll bring my own blanket. Only real complaint was the noise from the expressway - it was so loud for the majority of the night! I did n... read more
Business response:
Thank you for including us in your travel plans. We are glad your overall stay was pleasant and that you liked our convenient location. However, we apologize for the behavior of our employee and for not meeting your expectations in regard to the breakfast. We appreciate you sharing your concerns as it will help us to improve our service and facilities. We also regret that your rest was disturbed due to noise from the highway. We hope to see you soon, and we will be happy to provide you a suite which does not face the highway... read more
A remote, do it yourself hotel Be aware: Room cleaning every eight days. No recycle bin. Has laundry but soap dispenser broken and no sign to go to front desk. Cheap industrial toilet paper. If you are a large person, you will need to use two towels a day. When you need more, go to front desk. Bed spread dirty and very old. Hotel has minimum cable TV and no listing of channels available at front desk.
Business response:
Michael, thank you for your candid feedback. We are pleased to know you enjoyed your overall visit. However, I am sorry for the service issue you experienced during your stay and regret the inconvenience it caused. I have shared your concerns with the respective team at our hotel to ensure it never happens again. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Business response:
Cristobal, thank you for your fantastic rating. We're pleased you stayed at Extended Stay America - San Jose - Sunnyvale and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 4.2 star rating with 1,172 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.