Extended Stay America - San Jose - Sunnyvale

Business response:

Mike, thank you for staying with us and for taking the time to leave your comments. We are sorry you experienced issues with our service. We have shared your remarks and will use them as a training opportunity to improve our service. We hope you will give us another chance the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. Even though our hotel receives good ratings for our location and overall condition of our suites, we understand you were hoping for something a little more modern and fresh. The process has been started to update our suites, but until that time we will continue to place our emphasis on providing the cleanest suites and the friendliest service in town. We hope you will come back again and see we are always working to improve our property. Sincerely, Hotel Management 

Business response:

Jose, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Francisco, we appreciate you posting your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. Thank you for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Jorge,thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. ​Sincerely, Hotel Management 

Business response:

Victor, we appreciate you for being our guest at Extended Stay America. It is a pleasure to know you liked having a fully-equipped kitchen in your room and that you had an excellent stay with us. Thank you for your review, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your candid feedback. Although we are happy your overall experience was enjoyable, we are sorry for not meeting your expectations with our bedding. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope you'll make plans to stay with us again! Sincerely, Hotel Management 

Business response:

Daniel, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

We are delighted you had an outstanding stay at the Extended Stay America and you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management