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Extended Stay America - San Jose - Sunnyvale
- Hotels
- Sunnyvale, CA
About this business
Location details
1255 Orleans Dr., Sunnyvale, CA, 94089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't go if you have a choice Smelled of a combination of skunk and mildew. Sheets had old stains.
Avoid if you can!! We had a studio with a kitchen (room 213): the kitchen and the kitchenware (that you have to get yourself at the reception) were dirty! Hopefully the bed linen and towels, the floor and bathroom were clean. You can hear the freeway all night and the neighbors... You don't feel safe with the neighbors (drugs...). And the receptionist was too chatty and not very helpful!
Business response:
Dear Anna, We apologize that your experience did not meet expectations. While we strive to maintain high standards for the cleanliness of our rooms and amenities, we recognize that the kitchenware and kitchen area did not meet your needs. We will address this with our team. We also understand how disruptive the noise from the freeway and other guests can be. Please be assured that our team is committed to enhancing our overall experience for our guests. We do hope you will stay with us another time so we can provide you with... read more
I travel a lot for work. My main office for work is in Sunnyvale and I work long hours and have an atypical schedule so I stay at this Extended Stay often for over a year now. Never really had an issue accept the front desk girl seemed to knowingly give me a room where the bathroom light wasn’t working. I went back to this same front desk girl and told her the issue and she basically said oh they didn’t fix it yet? And that was the end of that convo. Didn’t care to maybe offer me a new room? It was dark when I showered and I... read more
Business response:
Dear Guest, Thank you for being a long-term guest and for sharing your experience. We’re truly sorry the situation with the bathroom light was handled so poorly. You deserved better communication and a more thoughtful response from our team. We appreciate you pointing this out, and we’ll address this matter to ensure situations like this are handled with more care and urgency moving forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Mana... read more
No water
Business response:
Dear Guest,We're sorry for the lack of water during your stay. We understand how frustrating that can be. We'll follow up with our team to ensure our guests' necessities are always in place. Thank you for bringing this to our attention. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area.Sincerely,Hotel Management
The house keepers live there with our the manager knowing and on top of that they spy on you
Business response:
Dear Guest,We’re sorry for the experience you described. Privacy and respect are fundamental to how we operate, and the behavior you mentioned does not reflect the expectations for team conduct. Please know that our staff members are held to strict standards to uphold the professionalism every guest deserves. We value your feedback and appreciate the opportunity to address this matter. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Man... read more
Frequently asked questions about Extended Stay America - San Jose - Sunnyvale
How is Extended Stay America - San Jose - Sunnyvale rated?
Extended Stay America - San Jose - Sunnyvale has a 3.5 star rating with 1,980 reviews.
When is Extended Stay America - San Jose - Sunnyvale open?
Extended Stay America - San Jose - Sunnyvale is open now. It will close tomorrow at 12:00 a.m.