Extended Stay America - San Rafael - Francisco Blvd. East

Business response:

Claudia, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Prescilla, thank you for being our guest and for reviewing our hotel. Our team is committed to providing fresh, comfortable, and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with our housekeeping team to ensure a review of our processes. We would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Ryan, thank you for sharing your wonderful review of your visit to Extended Stay America. Our top priority is to take care of our guests, and we are glad you acknowledged our commitment in maintaining clean and safe accommodations. We especially appreciate your lovely comments recognizing the attentive service provided by Tammy, and we will be sure to share your compliments with her and the rest of our team. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

We are happy you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Tiana, all of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

James, thank you for the feedback about your stay at Extended Stay America. Although your overall visit was comfortable, we apologize for the unsatisfactory service you received from one of our front desk associates. We regret the inconvenience caused. Having said that, we are happy that your concern was resolved to your satisfaction. We have shared your comments with the appropriate team member so that such instances are not repeated. Thank you again, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Sean, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for returning to Extended Stay America. There is no better compliment than a guest who keeps coming back time after time! We are so glad you continue to enjoy our hospitality. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management