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Extended Stay America - San Ramon - Bishop Ranch - East
- Hotels
- San Ramon, CA
About this business
Location details
2100 Camino Ramon, San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
All I can say is ANTS. Ants everywhere. Even my neighbors had the same issue. Can’t leave food out for a second because the ants will literally appear. All staff can do is wipe them away.
I had an emergency was unable to make it to the reservation and was still charged
Business response:
Dear Karoly, Thank you for sharing your feedback. We understand that emergencies can be challenging, and we regret that you were unable to fulfill your reservation. While our policy requires advance cancellations to avoid charges, we appreciate you bringing this to our attention. Your feedback is valuable, and we will review it with our team. We hope to welcome you back under better circumstances in the future.Sincerely,Hotel Management
No receptionist for 1 hour. Couldn't check in.
Business response:
Dear Michel,Thank you for your review and highlighting the convenience of our in-room kitchen and cookware amenities. We sincerely apologize for the issue with the burner in your room; maintenance will promptly address this to ensure a seamless experience for future guests. Your feedback is invaluable as we work to enhance our facilities and overall guest comfort.Sincerely,Hotel Management
Dirty bathroom. Crawling bugs in room. Bed bugs walk ip with bumps. Nothing for so called bfst. Only coffee & fruit bar. Cold & inattentive front desk person. Wouldn’t recommend this place 👎
Business response:
Dear Viajay, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay, especially the cleanliness concerns and the service at the front desk. Your feedback is taken very seriously, and we are addressing these matters with our team to ensure improvements. We regret that your stay fell short of expectations and hope you will give us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Nothing special about this property! Vending machine not working properly and there’s no closer store to buy water and snacks! Not even a free water bottle! You can easily choke in this facility… never ever comeback in this place!!
Business response:
Dear carmelo, Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. The issues with the vending machine and the lack of nearby stores for convenience are concerning, and we understand your frustration. We will address these matters to improve the guest experience. Your feedback is important, and we hope to have the chance to welcome you back in the future for a more positive stay. Sincerely,Hotel Management
So disappointing Accommodations were spartan. No glasses? Plates? Kleenex boxes? Absurd. There was no coffee in the room (what was available in the lobby was hideous). "Breakfast" was stale granola bars and semi-frozen muffins. Definitely not what was advertised. Came to this hotel from a Residence Inn in another city- no comparison. Residence Inn was 5 stars across the board. Not this place. Won't stay here again or recommend.
Business response:
Dear Melissa, We regret to hear that your stay did not meet your expectations. We strive to provide a comfortable experience, and we apologize for any shortcomings in amenities and services. Your feedback is valuable, and we will review these concerns with our team to make necessary improvements. Thank you for sharing your experience with us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - East
How is Extended Stay America - San Ramon - Bishop Ranch - East rated?
Extended Stay America - San Ramon - Bishop Ranch - East has a 4 star rating with 1,701 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - East open?
Extended Stay America - San Ramon - Bishop Ranch - East is open now. It will close tomorrow at 12:00 a.m.