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Extended Stay America - San Ramon - Bishop Ranch - East
- Hotels
- San Ramon, CA
About this business
Location details
2100 Camino Ramon, San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My reservation was cancelled due to a bursted water pipe in the hotel before I arrived. I received a call from the hotel to let me know the morning of The day I was to arrive.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the unexpected maintenance issue that occurred prior to your arrival. Situations of this nature are unfortunate and sometimes unavoidable, but we understand how disruptive it can be to have plans change at the last moment. Our team acted as quickly as possible to notify affected guests and to prioritize safety. We appreciate your understanding and patience, and we remain committed to minimizing disruptions through ongoin... read more
When I went to check in. My reservation could not be found. It was found underneath someone else's booking who already checked in. Took me four hours to get checked in and things fixed between being on so many different phone calls. Woke up to the pipes being broken so we couldn't flush the toilet or shower or wash hands or anything. C
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We regret the extended delay you encountered during arrival, as well as the unexpected disruption caused by the plumbing situation, and we understand how stressful and exhausting that must have been. Please know these matters are taken seriously and will be reviewed carefully so our service and maintenance responses continue improving for future visits. Your patience is truly appreciated, and we hope you will consider allowing us another opportunity ... read more
There was a man upstairs sliding furniture around all night from 2:00am-3:30am…I told the front desk and he addressed the matter but after he talked to him, he started slamming things on the ground and being even louder. I requested a refund and did not receive one next day. The lady at the front desk said he’d been staying there for months. Also, shady people in south facing parking lot sitting in there cars watching people go in and out of hotel. if people are not going to be respectful toward your guests at 2:00am they ne... read more
Business response:
Dear Guest, Thank you for sharing your experience. We apologize for the noise issues you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise. We are sorry you had an uncomfortable night. Our front desk is always available to help make you as comfortable as possible. Guest safety and security are always our priority. We hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
The room smell old and it looks outdated. The front desk worker was friendly.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found our front desk team friendly. We are sorry that the room did not meet your expectations. Your comments will be shared with our team as we work to improve the quality and comfort of our accommodations. We appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Ants. Ants and Ants. Police Activity throughout our stay. Front Desk Mgr slow and rude. Wouldn't stay again if they paid me.
The room lacked basic amenities like coffee maker, cups, glasses...etc. Front desk was reluctant to give it when requested. Also, the beds were not very comfortable. Breakfast was very disappointing as well.
Business response:
Dear Atul, Thank you for sharing your feedback. We are concerned to learn that certain aspects of your stay did not meet expectations. Our suites are designed to provide a home-like environment, and many kitchen items are kept at the front desk to maintain cleanliness and are available upon request. Guest comfort and a satisfying experience are very important to us, and your observations regarding beds and breakfast will be shared with our team to help improve future stays. We appreciate your input and hope your next visit p... read more
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - East
How is Extended Stay America - San Ramon - Bishop Ranch - East rated?
Extended Stay America - San Ramon - Bishop Ranch - East has a 4 star rating with 1,701 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - East open?
Extended Stay America - San Ramon - Bishop Ranch - East is open now. It will close tomorrow at 12:00 a.m.