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Extended Stay America - San Ramon - Bishop Ranch - East
- Hotels
- San Ramon, CA
About this business
Location details
2100 Camino Ramon, San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was not disclose that the swimming pool was closed! The main reason I booked the hotel was for my family to actually enjoyed the swimming pool! My children were dévastés and it turned out to be aweful and waste of my money!
Business response:
Dear Alice, thank you for taking the time to review your experience with us. We apologize for not meeting your expectations and regret any inconvenience and frustration this caused you. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management
Long stays beware I stayed here for nearly a month at extended stay bishop ranch east. This inform tus rough was the worst experience i have ever had. 1. The doors were constantly broken. Even the staff and guests admitted to the doors being broken. I spoke with the manager and she instidted it was my error and her doors worked perfect. On Aug 3rd yet again my key broke. Another guest at the front discuss the same issue. The manager insured it was my fault. I had my card relaxed nearly 15 times. Sometimes it only worked to o... read more
Nothing
Business response:
Lazarit, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Deceptively Unclean Bait and Switch I was put into a disabled accessible room I did not request. It was far from elevators at the back of the hotel. It was not cleaned before I came in and had the smell of fresh feces and body odor. There was still feces under the toilet lid. I had to buy my own cleaning supplies and spent 3 hrs cleaning dirt from the shower and toilet and the countertops were filthy. The place smelled like perfume was sprayed to cover the filth. I had to double my masks to account for the possible germs and... read more
Business response:
Ashante, thank you for evaluating your stay. Please accept our sincere apologies for not providing the suite you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We are also sorry for not delivering the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. We truly regret the inconve... read more
They did not have our reservation upon arrival AND gave us an occupied room
Business response:
Darnell, thank you for your review. We sincerely apologize for the miscommunication that occurred on this particular visit, and we appreciate you being so patient and understanding while our front desk team addressed the issue. This incident has been discussed with our team so we can ensure this is not repeated in the future. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
No water pressure and too noisy The shower had no water pressure and drizzled out the shower head. The toilet was low flow so you had to flush it multiple times after using it. I was on the first floor and when the people above us walked around, it sounded like they were in the room with us.
Business response:
Please accept our apologies for the maintenance and noise issues you experienced during your stay with us. We truly regret the inconvenience it caused and have shared your concerns with our team to make sure no future guest encounters the same. We appreciate your patience and hope to have another opportunity to make your next stay a much better one. Sincerely, Hotel Management
I stayed here in numerous times and had no problems when staying on the second or third floor which is any convenient to bring all your bags up or down when departing. So I decided to stay on the first floor when I immediately checked in the whole staff and everyone was in the hallway and they put me right in front of the trash room in 114. There were no utensils or cups or anything I had to go to the front desk a second time to ask for that. And then when I asked for late check out because it was noisy between 4:00 to 6:00 ... read more
Business response:
Mia, thank you for choosing to stay with us again. We are sorry for the issues you encountered this time and regret the inconvenience caused. We are reviewing this with our team to see what went wrong so we can avoid this in the future. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience which you always deserve. Sincerely, Hotel Management
I don’t know know how this was billed to me
Business response:
Frank, thank you for your review and for choosing our hotel. We certainly apologize for the issues you encountered with your billing which led to your disappointing stay. We recommend that you contact them directly for the resolution regarding your billing concerns. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - East
How is Extended Stay America - San Ramon - Bishop Ranch - East rated?
Extended Stay America - San Ramon - Bishop Ranch - East has a 4 star rating with 1,639 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - East open?
Extended Stay America - San Ramon - Bishop Ranch - East is open now. It will close tomorrow at 12:00 a.m.