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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hot water for a shower, smelled of mold very badly in the bathroom. So bad, we went and got a car air freshener to help with the stench.. Carpet dirty, stover burner dirty. Commode would not flush when needed. The water in the bathroom smelt like something was dead. . Ac did not work enough to cool down our room. Very displeased and would not go back. The only nice thing was the young man who checked us in. He was super kind.
Business response:
Dear Courtney, We sincerely apologize for the numerous issues you encountered during your stay. The lack of hot water, unpleasant odors, and cleanliness concerns are unacceptable, and we regret the inconvenience these caused. It's encouraging to hear that our staff member provided excellent service. Your feedback is invaluable, and we are taking immediate steps to address these problems to improve our guests' experiences. Thank you for bringing this to our attention.Sincerely,Hotel Management
Room had a slight smell, bathtub was not clean. Lots of drywall repair.
Business response:
Dear Omar, Thank you for sharing your feedback. We regret to learn that you encountered some issues with the room. Please be assured that cleanliness and maintenance are top priorities, and your comments will help us address these areas more effectively. We appreciate you bringing this to our attention and hope to provide a more pleasant experience on your next visit.Sincerely,Hotel Management
I was charged $300 for a reprocessing fee under duress trying to get my son checked in late at night. They said I made a mistake on the name on the reservation but they never changed the name on the reservation and let him in so I paid for nothing. Expedia claimed it wasnt them that charged the fee but also wasn’t willing to help me get the fee refunded All I know is I paid $300 for absolutely nothing as the reservation information was never changed. I’m disputing the charge. We shall see if Expedia or Extended Stay do the r... read more
Business response:
Dear Andrew, Thank you for sharing your experience. We understand the frustration you faced with the reprocessing fee and the name issue on your reservation. We apologize for any inconvenience caused during your son’s late check-in. Our goal is to ensure a smooth and hassle-free experience for all our guests, and we regret falling short in this instance. We are working on ensuring such issues are prevented in the future. After looking into the records, we checked you were charged only once during your check-in. Your feedback... read more
Front Desk can use a little help Took the front desk three attempts to get me a room. Two out of three times the key would not open the door. And this was two different rooms. The third room, the door was open, and all the furniture had been thrown around the room. I will not be staying there again.
Business response:
Dear Thomas, Thank you for the review. We sincerely apologize for the inconvenience caused by maintenance issues that compromised your stay. This falls far below the standards we strive to maintain. Your feedback is invaluable, and we will address these issues promptly to ensure they do not recur. We regret losing your trust and hope you will reconsider staying with us so we can provide a much-improved experience.Sincerely,Hotel Management
Bad Location. Dirty Bathrooms Toilet stopped up with somebody else’s excrement
Business response:
Dear Bradley, Thank you for bringing this to our attention. We deeply regret the inconvenience you experienced during your visit. Please accept our sincere apologies for the issue with the bathroom. We will address this matter with our team to prevent it from happening again. Your comfort is our priority, and we hope to provide you with a much-improved stay next time.Sincerely,Hotel Management
Don’t stay here unless you hate yourself
Business response:
Dear Robert, We're truly sorry about your negative experience. Every guest's comfort and satisfaction are important to us, and we regret if we fell short of meeting your expectations during your stay. Your feedback is invaluable, and we take it seriously as we strive to improve our services. If you have any specific concerns or feedback you'd like to share; please don't hesitate to reach out to us directly. We appreciate your input and hope for the opportunity to provide you with a better experience in the future.Sincerely,H... read more
They had no clean sheets
Business response:
Dear Jeffrey, We appreciate you staying with us and providing your valuable feedback. Please accept our sincere apologies for any discomfort caused by the cleanliness of the sheets. We take all critiques seriously and use them as motivation to improve our guest experience. We have shared your concerns with our housekeeping team to ensure we constantly provide our guests with the immaculate environment they deserve. We hope to have the opportunity to welcome you back and make your next stay with us outstanding in every respec... read more
Hotel was very run down
Business response:
Dear Madeline, We regret that your recent visit fell short of your expectations. Please accept our apologies for any disappointment you experienced. We are committed to upholding elevated standards not only in our service but also in the overall feel of our hotel. As we look ahead, your feedback will be thoughtfully discussed with the appropriate individuals. It was a pleasure hosting your visit, and we hope to have another opportunity on your next visit to the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,039 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.