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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
we appreciate you taking the time to write a review about your stay with us at Extended Stay America. It is great to hear you liked your comfortable suite and fully equipped kitchen, along with our friendly staff. Thank you for being our guest, and we hope to see you again soon.
Nice place but most likely would stay here again. The first room we were given smelled of stale cigarette smoke. We were moved to another room that had hardwood laminate flooring and it was much better. The walls are paper thin and we could hear the neighbors having a casual conversation and we could really hear them when they argued at 2am.
Business response:
Rebecca, thank you for your review. We are sorry for the inconvenience you experienced due to smoke in your initial suite. We appreciate you bringing this to our attention so we can address it right away. Also, we are sorry for the noise issues you encountered during your stay. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. We value your business and hope to see you again soon. Sincer... read more
I did not stay here i stay at the extended stay north i stayed at south im not sure why im recieving this
Business response:
Thank you for sharing your review. We hope to see you whenever your travels bring you to the area. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Santa Rosa - North takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect ... read more
Room lighting 3 of 4 room lights fixed. Wish they would change to led instead of flourscent lighting. VA Or veterans were accommodated some how. My friend is a disabled blind vet and nothing was mentioned at front desk. Would've help being in the big city to get big city doctors. Being on a limited income that $ help on room stays would have really helped.
Business response:
Bret, thank you for sharing your comments about our hotel. We are glad you had a pleasant experience and that our accommodations met your expectations. However, we regret any inconvenience we may have caused. Thank you once again, and we hope you will stay again at Extended Stay America. Sincerely, Hotel Management
Business response:
Eddie, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The beds were clean and the kitchen area including the frig were clean Dust on light fixers and toilet tank and hair in shower. The furniture was clean but slightly shabby as was the carpet. No amenities, we had to ask front desk for a coffee maker. The price for the two nights was very reasonable and the location was good for easy access to freeways and down town. The two staff members I met were as friendly as possible during these trying times.
Business response:
Thank you for choosing to stay at Extended Stay America. We are happy to know overall you enjoyed your stay with us and loved our convenient location as well as our great service. However, we are sorry for the housekeeping oversights you mentioned in your room. We will share your feedback with the appropriate individuals to ensure we are more diligent in our efforts going forward. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 4.2 star rating with 867 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.