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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed. Disappointed at the smell of tobacco smoke on the property and no coffee/coffee maker on property.
Business response:
Jim, thank you for your feedback. We apologize your stay was impacted due to the smoke smell. We will utilize your feedback to enforce our no-smoking policy more effectively. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Short and Comphy It was a short stay but very comfortable
Business response:
Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely, Hotel Management
Business response:
we appreciate you taking the time to write a review about your stay with us at Extended Stay America. It is great to hear you liked your comfortable suite and fully equipped kitchen, along with our friendly staff. Thank you for being our guest, and we hope to see you again soon.
Nice place but most likely would stay here again. The first room we were given smelled of stale cigarette smoke. We were moved to another room that had hardwood laminate flooring and it was much better. The walls are paper thin and we could hear the neighbors having a casual conversation and we could really hear them when they argued at 2am.
Business response:
Rebecca, thank you for your review. We are sorry for the inconvenience you experienced due to smoke in your initial suite. We appreciate you bringing this to our attention so we can address it right away. Also, we are sorry for the noise issues you encountered during your stay. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. We value your business and hope to see you again soon. Sincer... read more
I did not stay here i stay at the extended stay north i stayed at south im not sure why im recieving this
Business response:
Thank you for sharing your review. We hope to see you whenever your travels bring you to the area. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Santa Rosa - North takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect ... read more
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 4.2 star rating with 897 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.