Extended Stay America - Santa Rosa - North

Business response:

Dear JUAN, Thank you for reviewing your stay at Extended Stay America. We are glad to know you had a pleasant stay. We strive to provide an exceptional experience to all our guests every day. We hope to welcome you back soon for another enjoyable visit.Sincerely,Hotel Management 

Business response:

Dear Cesar, thank you for being our guest and your wonderful feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate your noticing their efforts. We hope you will visit again the next time you are in the area. Sincerely,Hotel Management 

Business response:

Dear stephen, thank you for your feedback, and we are so pleased you enjoyed staying with us at Extended Stay America. It's nice to know you found our hotel comfortable and of great value. Thank you for being an Extended Perks Rewards member and a loyal guest of the Extended Stay America brand. We appreciate your review and look forward to welcoming you back! Sincerely,Hotel Management 

Business response:

Dear Guest, thank you for staying with us. We are disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback. However, it is glad to know that all the services you received were to your complete satisfaction. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management 

Business response:

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted.