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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was absolutely disgusting!!!! Our room was soooooo dirty! We will never stay at this hotel again!
Business response:
Dear Jason, Thank you for sharing your thoughts with us. We regret to hear that your experience did not meet your expectations. Providing a clean and comfortable environment is very important, and we are always looking for ways to improve. Your feedback is valuable, and we hope for an opportunity to provide a better experience in the future.Sincerely,Hotel Management
My worst hotel room experience to date. After receiving my room keys, I rounded the corner to be me with a long, dark, dingy hallway, which led to my room. The vibes were creepy. Upon opening the door to my room, I knew I wouldn't be staying there. The entire room looked dated, with cheap, scratched, mis-matched furniture that looked like it was dragged in from the nearest street corner. Please do better, Extended Stay America Suites Santa Rosa North.
Business response:
Dear Cheryl, We regret to hear about your recent experience and apologize for any discomfort caused upon arrival. Ensuring our guests feel comfortable and welcomed is a priority, and we apologize if the condition of your room did not meet your expectations. We appreciate your feedback regarding the decor and furnishings, and we will address these concerns with our team to improve our accommodations. Your insights are valuable as we strive to enhance our guests' experience. Please know that we are committed to providing a ple... read more
Stinky, holes in ceiling in hallway, run down, depressing.
Business response:
Dear Amy, We're sorry to hear about your disappointing experience during your recent stay. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to learn that we fell short of your expectations. Please accept our apologies for any inconvenience caused by the condition of the property. We take your feedback seriously and will work diligently to address these issues to ensure a more positive experience for all our guests. We appreciate your understanding and hope to have the opportunity to welcom... read more
We showed up after midnight due to delayed travel and they would not give us our room. Said we were marked as a no show since we tried checking in so late and they would not give us our room and could not offer us any other room as their computers were down. Beyond frustrating situation. I’ve never had this happen in all my years of travel and I would not suggest booking a room here.
Business response:
Dear Benjamin, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Don’t do it. Really bad. Hardly slept because of guest, appliance, AC noise. There was a sewage smell in the hallways. It was a total bummer.
Business response:
Dear Guest, We're truly sorry to hear about your disappointing experience during your recent stay. Your comfort is our priority, and we apologize for any disturbances caused by noise and unpleasant odors. Please know that your feedback is taken seriously, and we'll address these issues promptly to ensure a more pleasant stay for our guests in the future. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved experience.SincerelyHotel Management
The property has a very run down. No hair dryer, shampoo or dishes in the kitchenette. People living there full time.
Business response:
Dear Kristin, Thank you for being a valued guest and posting your comments. We are sorry your room did not have the amenities you desired or needed. Being an extended-stay property focused on guests staying seven or more nights, we offer amenities such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home. We also have hairdryers and certain complimentary toiletries available at the front desk for guests who need them. We do our best to honor our gue... read more
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.3 star rating with 1,616 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.