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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The TV was broken got rooms in the third floor no elevator working
Business response:
Dear Patricia, We appreciate you choosing to stay with us and regret any inconvenience you encountered. Ensuring our guests' comfort is our top priority, and we apologize for the issues with the broken TV and the elevator. Rest assured, we'll promptly address these matters with our maintenance team. Your feedback is invaluable as we continually enhance our services. Despite these challenges, we hope you found other aspects of your stay enjoyable. We look forward to the opportunity to host you again, providing a seamless expe... read more
We decided to stay at this property because it showed close to area we needed to visit. The page also claimed 'free Breakfast.' The property is very dated, somewhat dirty and the breakfast was under-whelming. The coffee was awful, no milk or non-flavored creamer. They offered a package of instant Oatmeal with warm water that wouldn't cook it. There was a pre-packaged, unhealthy muffin & granola bar! That was breakfast??? No ice machine on property. We had to drive to area store to buy ice & that was very hard on a rainy nigh... read more
Business response:
Dear Shawn, Thank you for taking the time to write a review of our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deser... read more
Having the amenities of a studio was great. Room was clean, decently appointed. Night staff’s customer service was lacking. Chose hotel for proximity to hospital, but accommodation for the needs of the patient leaving the hospital took multiple conversations.
Business response:
Dear Kristin, Thank you for sharing your experience of your recent stay at our hotel. We are glad you were pleased with your room, particularly the cleanliness and in-room amenities. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for their great work. Please accept our deepest apologies for the level of service you received from our night staff. We take our guests' comments seriously, as they will help us enhance the experience for future g... read more
Needles found in the carpet, checked out early and the property is REFUSING any refund…. Awful- don’t ever go!!
Business response:
Dear Rebecca, Thank you for taking the time to rate our hotel. We are deeply sorry that your visit did not meet your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience you were caused. Please be assured that we take your feedback seriously and will use it to improve our services. Please feel free to reach out to us at the hotel for any further queries. We would appreciate the opportunity... read more
Room was fine, but location severely understaffed at 7pm on a Friday evening (6 guests waiting in the lobby, phones ringing and the only employee on site was on lunch). Tried to resolve on site (received poor customer service) along with reaching out to the hotel chain (customer service not available on weekends or after 7pm EST). Waiting in a lobby as a solo female traveler for an extended amount of time without an ETA on help then being treated rudely by staff was definitely the low point of my trip.
Business response:
Dear Guest, Thank you for your review of our hotel. Please accept our deepest apologies for the level of service you received from our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. Please connect with us for further assistance on the said matter. Considering our comfortable room, please give us another opportunity to show you a better service.Sincerely,Hotel Management
The hotel property is right next to the freeway which is easy to get in and out. The hotel room is old. A lot of paint chipped, old furniture and appliances. Had zero kitchen accessories. There’s a bad smell when you get into the hallways, elevator and room. The free continental breakfast was pre-packaged muffin, granola bars, oatmeal and even pre-packaged coffee (instant coffee) :(
Business response:
Dear Reena, We appreciate your feedback regarding your recent stay, and we apologize for the concerns you experienced. It's great to see that you found our location convenient. However, we are truly sorry for the issues you encountered, such as the condition of the room, the lack of kitchen accessories, and the unpleasant odor. Please know that your comments will be shared with our team to address these concerns and make the necessary improvements. We would also like to mention that we offer kitchenware at the front desk to ... read more
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,486 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.