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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unsafe Dirt . Cig Butts. Everywhere. Garbage all over. No real breakfast. Not safe.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you did not have a comfortable stay. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Please know that guest safety is our first priority, and I will be taking steps to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. ... read more
When we pulled up they were arresting someone in the parking lot. All night long there was screaming and yelling right outside our room. It seems like the hotel might be used for prostitution, and/or people rent the room for throwing parties. Not a lot of noise control. Staff was nice, room was fairly clean. It was cheap, but won't be coming back.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for your experience upon check-in. Please know that guest safety is our first priority, and I will be taking steps to ensure your experience is not repeated. Additionally, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to... read more
loud freeway noise, wet carpet, NO shower curtain Excessive carpet shampoo smell in room Wet carpeting from being shampooed that day Visible dog pee stains that could not be removed NO SHOWER CURTAIN Noisy refrigerator that I had to unplug to sleep Noisy room ac/heater unit that was too noisy to keep on Thin bed comforter that barely kept me warm 3 extra firm and small pillows that were uncomfortable Noisy location of room and I was able to hear every single vehicle outside on the road Website did not provide information tha... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. The room conditions you described are unacceptable and I sincerely apologize for your experience. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Additionally, I will also make sure we are providing each guest with professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to pr... read more
A non smoking room smelled smoke, old carpet, small rooms and didn't feel comfortable or safe for a mom and kids. May be okay for a man but not family, sorry to say that
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that we were unable to exceed your expectations. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
We decided to stay at a nearby hotel because it was convenient to the casino. OMG! The hotel only had one room with two beds and it was a Smoking Room. We decided to take it since there were four of us, but it was terrible. The room wreaked cigarettes from the carpet to the curtains to the bedding! When we left all of our clothes smelled like cigarettes!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Just ok hotel At least we tried an Extended Stay hotel, now we know it's not on our list of favorites. We had to call for towels, the TV was not focused and the drunk guy screaming in the middle of the night did not help. The 'breakfast included' was granola bars, apples, packaged muffin and packets of oatmeal, more snacks than a breakfast. Sorry for being so negative but like I said, it is not on our list of favs now.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that we did not meet your expectations. To prevent this from happening again, we will continue to strive to provide each guest with comfortable accommodations and professional customer service. Additionally, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with us again in the future to... read more
Bad to worse It was awful - it smelled, it was not clean, bed was hard and the location was dangerous.
Horrible! Slept with lights on! Other hotels were booked out, so I was desperate. Maybe it was this location/area but it just didn't seem safe. They were people hanging out by the stairs throughout the night. As I was dozing off to sleep a strange woman knocked on my door...that was it! Never again will I stay at a "2.5 star" hotel -wished I had taken photos
Want clean bed your in luck Arrived around 9:00 P.M., friendly staff, elevator to 3rd floor clean and good. Arrived at room - room door ajar, found extra safety lock with 2 screws only, kitchen & bathroom looked clean. Sink was plugged, found carpet was wet about 3' from kitchen area to carpet. Police arrived at location within of arrived, do know what that was about. The bed was comfortable and clean. Reported problems to Manager on duty, she went and checked out problems - then returned my $100.00 additional deposit. This ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are implementing deep cleaning and preventative maintenance procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,498 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.