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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not well maintained.
Business response:
Katherine, thank you for taking the time to post your review. We sincerely apologize for letting you down with your expectations for an exceptional stay. Your observations about the condition of our property are appreciated and it has been discussed with appropriate individuals in our organization with an effort to improve our future guest experiences. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Parking was good. Guests were sketchy. Noise all night. Drug use in the parking lot.
Business response:
Dear Valued Guest, Thank you for your recent visit and for your feedback.We aresorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so Iapologize we did not deliver. Thank you for pointing this out, as it will help us improve.We hope you will consider this an isolated incident and come back for another stay. We value you as a frequent guest and would love the opportunity to provide you with the hospitality you anticipated during this trip and which you have come to expect from... read more
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
happy & will be staying again staff was nice but very busy. they went out of their way to help me with my requests when I had some.
Business response:
Thank you for reviewing us online. We are glad you were impressed with the service delivered by our team and that you had a pleasant stay. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Great place with full kitchen for the discount price. I sure will use them again. Just the realistic note that all kitchen stuff you need may not be available but it works out eventually. Customer service were excellent.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our well-kept property and were impressed with our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Our room had roches, the iron didn’t not work in the room
Business response:
Please accept our sincere apologies for the issues you experienced in your room. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Its okay
Business response:
We appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. It was a pleasure serving you, and we look forward to seeing you again soon. Sincerely, Hotel Management
It wasn't particularly clean and it wasn't very well lit. Cigarette smoke blew in from the HVAC system from people outside the room.
Business response:
Thank you for staying at our hotel. We are sorry for the smoke odor you encountered and regret your visit was not to your expectations. We will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider a future stay so that we can provide you with a memorable stay. Sincerely, Hotel Management
Arrived at +/- 2 pm and was told to come back after 3 pm check in time. REALLY???
Business response:
Thank you for being a guest at Extended Stay America. It is never our intention to make our guests feel hurt, and we feel sorry for the incident you mentioned. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 4.2 star rating with 1,225 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.