Extended Stay America - Santa Rosa - South

Business response:

Armando, we offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Si... read more

Business response:

Gloria, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We appreciate your business and look forward to welcoming you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We are pleased to know you liked our kitchen amenities, but we are sorry for the issues you encountered. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope to host you back in the future so that we can make your next visit a memorable one. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although overall you had a pleasant stay with us and liked your well-kept room, we are very sorry you felt unsafe while you were here and that made your stay less than exceptional. Please know our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. We hope you give us a chance to redeem ourselves in the near future. Sincerely, Hotel Management 

Business response:

Avila, thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the inconvenience you had. Also, we have alerted our maintenance team about the leaking bathroom, and they are checking and fixing it immediately. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management