This profile has been claimed by the business owner or representative.
Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was ok. The bed was not very comfortable. No coffee maker or coffee in the lobby.
Business response:
Patty, thank you for being our guest. We're glad you were happy with your room, but we're sorry for the difficulties you experienced due to your bed and for theinconvenienceyou had due to our hotel policy. Please knowour front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. Also, knowto ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Wehope you wi... read more
Recomendable
Business response:
Evelia, it was our pleasure having you as our guest at Extended Stay America, and thank you for your recommendation. It's great to know you enjoyed your stay and our facilities and service were to your satisfaction. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
Four Stars Clean well appointed room, friendly staff
Business response:
Lynda, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your well-kept room and were impressed with our courteous associates. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Pet friendly, but dated and worn The room was functional and pet friendly. The cabinet finish was pealing and warped, the carpet had a huge oil stain in the middle of the floor. Looked like someone took apart an engine on the floor. Staff was great, the hotel needs a full remodel. Just old and worn out
Business response:
Mary, thank you for being our guest. We are pleased to know you liked our courteous associates and were happy with our pet-friendly policy. However, we are sorry if you had any inconvenience. Also, we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Room was never cleaned the two nites we were there. Would not book there again.
Business response:
Susie, thanks for returning back and being our guest. We apologize as we didn’t explain our hotel policy to you on arrival. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We will make sure our front office team communicates this without fail going ahead. Please give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
for one night OK, but carpet in the room NOT clean
Business response:
Santiago, thank you for choosing Extended Stay America for an overnight stay. We're glad to know overall you had a pleasant time with us, but we're sorry for the cleanliness issue you encountered in your room.Please be assured that we have shared your feedback with our housekeeping team, and we’re working with them to be more diligent with our efforts moving forward. We hope this did not overshadow your otherwise positive experience with us, and we look forward to hosting you back soon. Sincerely, Hotel Management
No the best stay I've ever had! I think our room never got completely cleaned before they gave it to us. Trash in the bathroom trash can, one roll of toilet paper not ever on the holder.... had been used already. Lady that checked us in was not super friendly. We had three rooms. First room they assigned to my mom was downstairs. Next room was my brother's who had a boot on his broken ankle and a cane... she gave him upstairs all the way down from the elevator. Mine was assigned last and the girl told me she tried to give my... read more
Business response:
Ronda, thank you for your feedback. We apologize for the cleanliness and service issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team to be more diligent with our efforts moving forward. We have also shared your feedback with our team to remind themour main goal is to provide outstanding customer care to our guests. Wehope you will give us another chance, so we can make it up to you. Sincerely, Hotel Management
Location was fine. Kitchenette was clean. However, no amenities on site, no ice machine, no hair dryer in room, no alarm clock in room, no pen, no paper, no cups. Sidewalks and stairs really needed pressure washing.
Business response:
Jane, thank you for staying at our hotel. We are sorry for the difficulties you experienced while being here. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. Also, our in-room amenities along with the kitchenware are kept at the front desk and are always complimentary. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Ma... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 4.2 star rating with 1,190 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.