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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed. The carpet has spots and worn out. Unsafe, Several homeless around, loud, dirty. Staff was terrible as well. Sink was a bit clogged. I don't recommend it.
Business response:
Dear Eric, Thank you for your feedback. We sincerely apologize for the disappointment you experienced during your stay. Your concerns regarding the carpet's condition, safety, noise, and cleanliness are taken seriously, and we understand how these factors can impact your experience. We will address these issues with our team to ensure improvements are made. We appreciate your insights and hope to have the opportunity to provide a more positive experience in the future.Sincerely,Hotel Management
Sticky everything I've had good experiences at Extended Stay in other cities but this one was disgusting. It's a residential hotel full of people with barking dogs, screaming kids, sticky everything in the room, we took a tissue & wiped the counter & the tissue was literally black. Ripped sheets & the bed was basically a metal frame with a giant ravine in the center. We stayed 10 mins max before asking for a refund
Business response:
Dear Irene, Thank you for sharing your experience. We sincerely apologize for the discomfort and dissatisfaction you encountered during your stay. We understand how important a clean and comfortable environment is, and we regret that we did not meet those standards. Your feedback regarding the cleanliness, bedding, and noise will be reviewed carefully as we work to improve our services. We appreciate your input and hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Manag... read more
It didn’t look like the pictures. Floor was dirty, curtains falling off and overall runned down.
Business response:
Dear Jan, Thank you for your review. We regret that the room did not meet your expectations. We aim to provide an environment that matches the images and descriptions provided. Your feedback regarding the cleanliness and maintenance issues is important, and we will use it to improve our standards. We appreciate your input and hope to offer a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,496 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.