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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Trash My 5 night stay was terrible, 2 night the bed had springs going into my back. 3rd night noticed the bed is upside down. Told the manager to switch me rooms, never called me back.. at the end of my stay i left a day early for being ignored, cleaning staff never came 1x even i asked 3x..
Business response:
Dear Guest, Thank you for being our guest and sharing your review. Please accept our apologies for falling short of expectations and for failing to address your concerns in a timely or effective manner. Providing a comfortable environment and attentive service is something we take seriously, and it’s clear we didn’t meet that standard during your visit. Your feedback will be reviewed with our team so appropriate steps can be taken to enhance the guest experience. We hope to welcome you back and regain your trust in the futur... read more
Horrible y pulgoso
Business response:
Dear Guest, Thank you for taking the time to bring these matters to our attention. We sincerely regret that your stay did not align with our standards. Providing a clean and accommodating environment is very important to us, and your comments have been shared with our team for immediate attention. We understand how frustrating this must have been and appreciate your review. We hope to have the opportunity to restore your confidence should you consider revisiting in the future. Sincerely, Hotel Management
DO NOT STAY HERE! PLEASE DO NOT STAY AT THIS HOTEL. It was not inviting what so ever! The room felt dirty, the door seal was missing (had to use a towel), the floor was dirty, the smoke detector was hanging from the ceiling. The room had bugs (spider, in the bed).
Business response:
Dear Guest, It is concerning to hear about your experience at our hotel. We sincerely apologize for the condition of your room not meeting your expectations. We take cleanliness and safety matters very seriously, and what you described does not meet our usual high standards. Please know that your feedback has been shared with our team to ensure future guests do not encounter the same. We appreciate your patience and hope to have the chance to provide you with the exceptional experience that reflects the true essence of our h... read more
All the food I had in the refrigerator spoiled because it didn’t work. I had to get a new key 1-3 times a day. The stove didn’t work right. Shower temp was un controllable. A/C didn’t work well. I went to another hotel down the street. Worth the few dollars more a night.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We truly regret that your experience fell short of expectations and understand how frustrating it must have been to encounter maintenance issues. Your feedback has been shared with our maintenance team so we can improve and prevent such matters from repeating. We hope you’ll consider trying us again in the future, allowing us the chance to provide the comfortable and reliable experience you deserve.Sincerely,Hotel Management
Pay a few extra dollars more and stay at another hotel
Business response:
Dear Guest, Thank you for choosing us and providing your review. It is clear that your visit did not meet your expectations, and we sincerely apologize that your experience left you feeling this way. We strive to provide a comfortable and welcoming environment for all our guests, and we will use your feedback to guide our efforts to improve. We hope to have another opportunity to offer you a much better stay and regain your trust in our hotel.Sincerely,Hotel Management
Tenia mi reservasion y porque yegue tarde no me dieron mi cuarto y no me regresaron mi dinero muy mal cervicio
Business response:
Dear Guest, Thank you for your feedback. We are genuinely sorry for the inconvenience you experienced upon arrival. We understand how disappointing it must have been to find your room unavailable despite having a reservation. This is not the experience we aim to provide, and your comments have been shared with our team to help ensure better support in similar situations. We apologize for disrupting your plans and hope to welcome you back under better circumstances. Sincerely,Hotel Management
I was not impressed. I had to ask for a light bulb because it was burned out, the remote to the TV did not have working batteries, no shampoo, no blow dryer and they hand a kitchen but no pots pans and plates and bowls in there and they said they offered a breakfast but it was more like a snack.
Business response:
Dear Guest, Thank you for choosing us and reviewing your stay. It is disheartening to see that your experience did not reflect our values. It is our priority to ensure our accommodations are well-kept and fully functional. We will review this with our maintenance team to prevent such oversights from repeating. Additionally, we provide kitchenware and dishes at the front desk to ensure cleanliness, and we're sorry if you find this policy inconvenient. Furthermore, we regret our complimentary grab-and-go breakfast fell short o... read more
Don’t stay here! 1) receptionist was rude - failed to even acknowledge me when I entered, just said, “Lemme see your ID.” 2) room was filthy 3) didn’t bother to let me know that I had to ask for dishes, pans, cutlery, etc. I had to get to the room to find out. 4) phone did not work to call front desk. 5) no breakfast - no coffee.
Business response:
Dear Phyllis, We sincerely regret that your experience did not reflect the high standards we strive to uphold. Providing attentive service, a well-maintained environment, and clear communication is important to us, and we apologize for any shortcomings during your stay. Your concerns will be addressed with our team to ensure improvements are made. We appreciate your honesty, as it helps us enhance the experience for all guests. Should you choose to stay with us again, we would love the opportunity to provide a much more welc... read more
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,630 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.