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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude One of the receptionists was friendly and helpful. The other was rude and uncaring They had a laundromat right outside my room and people talked in there until 11pm and started again at 6am . I got very little sleep. The receptionist would not hold my bags until my flight, so I had to carry a 20 lbs backpack around for 8 hours, while sightseeing. As I am 65, this was extremely difficult for me.
Business response:
Thank you for being our guest and sharing your feedback. Our team takes great pride in delivering outstanding customer service to each and every guest, so we apologize this was not your experience. To make sure this doesn't happen again, we are actively working with our staff to improve our guest experience. We also regret for any other inconvenience caused during your stay. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Sincerely, General Manager
Elsewhere I have stayed at Extended stay hotels before. This hotel wasn't the most inviting environment. The hotel staff was friendly, but the lobby and our room needed cleaning. You can tell that the staff only surfaced cleaned and there were several people around the outside lobby area smoking as you entered the facility.
Business response:
Thank you for being loyal towards our brand and for the feedback about your stay with us. We are glad you liked our convenient location, but we are sorry for not living up to all your expectations while you were here. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. Thanks again for your feedback, we would appreciate the opportunity to welcome you back soon. Sincerely, General Manager
Business response:
Thank you for taking the time to share your kind ratings about your stay with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope Extended Stay America - Savannah - Midtown will be your first choice every time you visit this area. Sincerely, General Manager
Located in a great area of Savannah It could be better. I found a potato under the bed, and a lot of trash. Need to improve the cleaning. There is no continental breakfast, it's just a to go coffee and muffin. Front desk service was excellent, Christina is her name and she is so goodifferent, profesional and always with a smile in her face. The surroundings and halls smell too much food. But I guess is because this rooms are equipped with kitchen. Overall is a good hotel for the price
Business response:
Thank you for your stay with us and for providing your feedback. We are happy that you liked our affordable rates, convenient location and our front desk service. We will be sure to share your kind words with our team, especially with Christina, for a job well done. However, we apologize for the less than spotless condition of your guest suite and for the housekeeping service issues you experienced. This does not meet our standards, and steps have already been taken to address and correct our performance. It was our pleasure... read more
Preis Leistung in Ordnung Saubere und geräumige Zimmer, freundliches Personal, Einkaufmöglichkeiten in der Umgebung, nicht zu weit vom Zentrum entfernt, kein wirkliches Frühstück
Business response:
Thank you for selecting Extended Stay America- Savannah- Midtown for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed our location, found your suite comfortable and the staff friendly. Thank you for being our guest, we look forward to seeing you in the future! Sincerely, General Manager
Made me feel at home It was great the Staff was a true blessing
Business response:
It's so nice to read your positive review of your stay at Extended Stay America - Savannah - Midtown. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, we look forward to your next stay! Sincerely, General Manager
Hotel The room was not ready for early check in (1 hour early). We had to wait 2 days for dishes as there was none available, they were to brought to our room, but had to retrieve them. The room smelled stale and was was not well kept. Staff was for the most part was friendly.
Business response:
Thank you for the feedback about your stay with us. We are glad you liked our friendly staff, but we are sorry for the service issues you had while you were here. To make sure this doesn't happen again, we are actively working with our staff to improve our guest experience. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, General Manager
Business response:
Thanks for choosing Extended Stay America Savannah – Midtown and for the four- star feedback! I am pleased to see you enjoyed our facilities and friendly service. If you are back in our area, please come and stay with us again. Sincerely, General Manager
Convenient Location for those without a car Since I didn't have access to a car, loved the fact that the bus to downtown Savannah stops right by the hotel . Also loved my full kitchen, two good supermarkets , fast food places within walking distance.
Business response:
Thank you for your wonderful feedback. We are thrilled that you loved our terrific location close to everything you wanted to do on this trip as well as your room with a kitchenette. It's encouraging to receive feedback like yours that let us know we are meeting our goals. Thanks for choosing Extended Stay America Savannah – Midtown. We hope to see you again! Sincerely, General Manager
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 4 star rating with 1,082 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.