This profile has been claimed by the business owner or representative.
Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t bother staying here Would not recommend. Hotel was dirty in front and had a fowl odor when we entered. We were informed there was no housekeeping during stay. We were asked to bring our trash to front desk for disposal as well bring dirty linens in order to exchange for clean ones. Front desk was not present or helpful when they were. Waste of money. We ended up leaving a day early for another hotel as we could no longer tolerate being there.
Business response:
Dear Christopher, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Moreover, the lack of responsiveness of our housekeeping team you describe is unacceptable and not representative of our quality standards. We are meeting with staff mem... read more
Smelly and Unsafe
Business response:
Dear CHRISTEPHER, Thank you for taking the time to share your recent experience at our hotel. We apologize for any inconvenience caused by the unpleasant odor and any concerns regarding safety during your stay. We take all feedback seriously and would appreciate more specific details about the issues you encountered so we can investigate further and take appropriate action. Our top priority is ensuring the comfort and safety of our guests, and we regret that we did not meet your expectations. We hope you will consider giving... read more
WEAR A BODY OF ARMOR AND SHADES This is a hotel I normally enjoy because my dog is being trained as my service dog (Veteran) and am allowed to have me dog with me. This location was my first visit and last. The staff was or is excellent especially Zandra the assistant manager. She was very helpful and friendly The overall manager was wonderful as well and she was extremely helpful with me early departure. My biggest compaint is:Roaches dropping from the cooking counter top I think or the ceiling. I heard it hit the floor. On... read more
Business response:
Dear Verna, Thank you for being our guest. We are glad you were pleased with our pet-friendly facility and the warm reception by our associate. However, we are sorry for not meeting your expectations. You are correct to expect clean and comfortable accommodation while staying with us. Your comments are shared with our housekeeping and pest control team to review and improve the areas mentioned. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Managemen... read more
Hands down WORST hotel we have ever stayed in. First it took 15 minutes for someone to show up at front desk, there was a line of people waiting. Dirty, smelly, and nothing worked. Out of 6 lamps in the room only one worked and that was if you shoved the broken off switch into the wall. Hair dryer attached to wall didnt work. We always bring our own clorox wipes and wipe down surfaces when we get somewhere and all wipes came up brown from bathroom sink, kitchen counter, etc. Not to mention you hear everyone slam their doors ... read more
Business response:
Dear Catherine, Thank you for staying with us and for taking the time to leave your comments. It is disappointing to know about the inconvenience caused on arrival and that the front desk was unavailable at the mentioned time. We will address this on a priority basis so this is never repeated. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described in the room preparation. We have shared your remarks and will use them as an opportunity to improve our services. Please revisit the next t... read more
Gross place Ugh!!! Gross. This place was gross. Not worth what we were charged for sure. Thank goodness I did not see any bugs but the place is gross.
Business response:
Dear Guest, Thank you for taking the time to share your review with us. We are sorry to read your comments and would like to offer our apologies for any inconvenience caused. Our team works hard to maintain a clean and comfortable environment throughout our hotel areas. However, after reading your experience's details, we regret falling short. We have shared your concern with our housekeeping team and will ensure we are more diligent in our service. Thank you again for your candid feedback, and we hope we can leave you a muc... read more
The property was unclean, smelled, run down and in need of repairs. Have pictures!! Also men noted in parking lot consuming alcoholic beverages…. With trash piled up out side of their van.
Business response:
Dear Kristie, Thank you for visiting us and for your valuable feedback. Our goal is to provide every guest with exceptionally clean and comfortable accommodations. Thus, we are very sorry that this was not your impression. We assure you that the conditions you described are not typical of our hotel, and we will follow up on your concerns with the appropriate teams to ensure that we are well-poised to serve our guests better moving forward. We hope you will give us another chance to provide you with the outstanding experience... read more
Run The room smells like weed and cigarettes. The sheets had spots on them. And the breakfast was a grab-and-go. The place needs some help.
Business response:
Dear janell, Thank you for being our guest and for the valuable feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to have a spotless room. We appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.