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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we arrived to check in, we had to pick up a phone inside of the main entrance to communicate with the desk clerk. She refused to let us in to check into our room that we paid for through Expedia. Now we have to go through a process to get a refund for a stay that we were unable to experience due to the laziness and rudeness of the staff.
Business response:
Dear Meagan, Thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We would welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels.Sincerely,Hotel Management
There were homeless people hanging out in front of the hotel. Looked like they were hanging inside as well. The conditions was old and outdated. The bed was made but the sheets were old. It was so horrible I didn’t stay the second night. I was afraid for my safety.
Business response:
Dear Star, Thank you for choosing our hotel during your visit to our area. We appreciate your review and apologize for any inconvenience you may have experienced. We hope you will stay with us again so we can demonstrate our devotion to exceptional experiences. Thank you once more for taking the time to leave your review.Sincerely,Hotel Managemen
There were a large number of people wandering the property indoors and outdoors. I am not sure but I believe many were homeless or did not have rooms at this hotel.
Business response:
Dear Lisa, Thank you for your feedback. We strive to provide everything you need for a relaxing stay; therefore, we regret that this was not your experience. We hope to have an opportunity on your next visit to the area to provide the flawless hospitality you deserve.Sincerely,Hotel Management
Mr At first glance hotel looked good but people hanging out on the front entrance smoking cigarettes gives a bad impression and intimating . This hotel looks like houses homeless shelter ,I couldn't verify that , also, room had roaches , plus need some update . the neighborhood was good and classy.
Business response:
Dear Mehdi, Thank you for taking the time to comment on your stay. We apologize that your visit was less than perfect. Your feedback has been shared with our team for review and action. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area. Sincerely,Hotel Management
Esta muy deteriorado, es el peor hotel de esa categoría adonde e dormido. Ultima vez en Stay America. Realmente horrible
Business response:
Claudia, thank you for your feedback about your stay at our hotel. We apologize that our facility fell short of your standards. We are sharing your comments with our team as we work to update and refresh our hotel. We hope you will come and see our process should your future travels bring you to our area again. Sincerely, Hotel Management
I did not stay. Turn in the key because the smell was awful. I have asthma and just couldn’t stay. Would like a refund. Thanks
Business response:
Shawanda, thank you for your honest evaluation. We are sorry for the concerns you experienced as outlined in your review and you had to compromise and that you could not stay with us. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up to ensure we are well poised. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.