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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hot water It was a good night but then tried to take a shower and there was no hot water i called to complain but no one answerd the phone would not stay here again i couldnt even take a shower to go to work ended up taking a shower at my friends house i should ger reinburst for this night
Business response:
Crystal, thanks for staying with us and for the candid feedback. We are sorry for the service issue you experienced while here and regret the inconvenience caused. We are reviewing the situation as a training tool to improve our future guest experiences. On behalf of everyone here, we invite you to visit us again the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver Sincerely, Hotel Management
To noisy you can hear next room .cold water coming up while shower
Business response:
Please accept our apology for the noise issue you experienced during your stay. It is never our intention to let you down on your expectations, so we truly regret the inconvenience you had. Please note, our front desk is available, and we are sorry we were not aware of the this as we would have been happy to try and resolve or move you to another suite. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Disappointing The kitchen garbage can had not been dumped before our arrival and it was filled to the top with garbage. There was also a lot of garbage in the parking lot. Breakfast was only a granola bar or mini muffin and coffee. There were no washcloths provided and pillows were hard. The morning desk lady would not provide me a receipt and said that I could get that from Expedia which doesn't seem to be the case.The best thing was that the room temperature was nice and the bed was comfortable which was helpful despite th... read more
Business response:
Carol, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point in time. If we could be of any further assistance, we would be happy to be of ser... read more
We stayed here the night before my boyfriend's Spartan race. This felt like a halfway house. I guess it's my fault for not really considering the fact it's an Extended Stay. It was seriously gross. We arrived and the front desk clerk was no where to found. WE had to call him and wait 15 min for him to show up. And he was a complete weirdo- just inexplicably odd/off. We had to hike around the building to our room, passing half open rooms with people going in and out. We locked ourselves into our dirty room for the night. Ther... read more
Business response:
Chiara, thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and that you felt unsafe while being here. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please know our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. Please give us another opportunity to pro... read more
Ended up cancelling the room Didn't feel like staying there as soon as stepped in the room. So ended up going to another hotel. One thing that hurt me is that we didn't like the room for many reasons. I told them that we will stay tonight and leave tomorrow. It was late at night past 10 with 2 kids; boy 7 and girl 2 in a month. But the manager said if you leave now, we will give full refund but if you leave tomorrow we will have to pay for all 5 days. On top of it, he said if you are going to leave tonight then do not touch ... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies for the poor service you experienced from our front desk associate and for the inconvenience this caused. Your concerns have been discussed with the appropriate staff members and managers, and we have instituted additional training to ensure we better serve our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Never Again I went check in after booking a reservation and the office door was locked. I waited 30min for the night shift worker to show up, but to no avail. I call the help desk and they were no help either. Long story short, I had to find another hotel to stay in.
Business response:
DeAngelo, please accept our sincere apology. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Housekeeping Our room was cleaned before we got it but they didn’t take out the trash from the people before which was under the kitchen sink. The room smelt horrible from trash sitting in their. It smelt like the dump so who knows how long that garbage had actually been sitting there! I let the staff know and they just said okay thanks for letting us know. Never got the garbage out of the room or even come to the room. The employees are not friendly or courteous. I wouldn’t stay here again.
Business response:
Christie, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Fake kitchen This room came with a kitchenette, but upon further inspection there was not a single cup, dish, bowl or cooking supplies for the two burner stovetop. Zero silver wear. There was no breakfast of any kind served and they didn’t clean the room once during my stay.
Business response:
We sincerely apologize for not explaining our policies to you upon arrival and the inconvenience it caused to you. Kindly note, our housekeeping service is designed for a home-like stay offering guests minimal intrusion, but we are happy to offer it to you for a minimal fee. Kindly note, kitchenware, and other in-room amenities are available at front desk to ensure their cleanliness. We will make sure our front office team communicates this without fail going ahead. Please consider giving us another chance to serve you bette... read more
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.