Extended Stay America - Seattle - Bellevue - Factoria

Business response:

Thank you for evaluating your experience. We are pleased to know you liked our location and had an overall pleasant time with us. However, we are sorry for the cleanliness issue you encountered and regret the disappointment you had with our hotel policy. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Thank you again for the feedback, and we hope to welcome you back soon for an even be... read more

Business response:

Kim, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Maryellen, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. We are very sorry for the service issue you encountered upon arrival and regret the odor issue you had in your room. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. We appreciate you letting us know and we hope you will choose us again in the future fo... read more

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

We're glad to know how much you enjoyed your stay at Extended Stay America. It’s great to know you enjoyed your well-appointed suite and had a nice time with us. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management