Extended Stay America - Seattle - Bellevue - Factoria

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. We are pleased to know you were impressed with the service delivered by Kody and had a pleasant time with us. However, we are sorry you did not experience the best from some of our associates. Although, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. We hope you will consider staying with us so that we can make your next visit a memorable one. Sincerely, Hotel Management 

Business response:

George, thank you for the glowing review of Extended Stay America. We're thrilled to know you were impressed with our affordable rates and that the service provided by our associates was above your expectations. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Karen, thank you for being our guest. We're sorry for the smell you experienced while you were here. We work hard to provide a clean and comfortable environment, and we regret the smell compromised your visit. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you liked the courteous service provided by Cody, we are sorry our overall service was not to your complete satisfaction. Your feedback will be used as a training tool to improve our service going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the unpleasant stay you had with us. Please kindly note, in-room amenities and other articles such as toiletries are available and complimentary at the front desk. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Tomoki, thank you for being our guest. Although overall you had a pleasant stay with us and were impressed with our courteous associates, we are sorry for the issues you encountered. Your feedback will be discussed with the appropriate team members to improve our future guests’ experiences. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you found our location ideal for your needs and were impressed with our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Rachel, thank you for sharing your gracious words about the outstanding service you received from Tom. He has a great passion for providing outstanding hospitality, so we are pleased to share your wonderful compliments with him. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management