Extended Stay America - Seattle - Bellevue - Factoria

Business response:

Dear Shelley, Thank you for sharing your experience. We sincerely apologize for the lack of breakfast items and the oversight with the coffee cups and bowls. We understand how frustrating that must have been, especially with your experience in the hospitality industry. While we are glad to hear the room was clean and our staff was friendly, we acknowledge the need for improvement in maintaining our amenities. We are actively working to prevent such occurrences in the future and hope you will give us another opportunity to pr... read more

Business response:

Dear James,Thank you for sharing your feedback. We are deeply sorry that your experience with us was unsatisfactory, leading to your early departure. We strive to provide a comfortable and welcoming environment, and it is clear that we fell short of your expectations. Your comments are important to us, and we will use them to improve our services. If you are open to it, we would appreciate the opportunity to learn more about your concerns to ensure a better future experience.Sincerely,Hotel Management 

Business response:

Dear Ryder,Thank you for sharing your feedback. We sincerely apologize for the unpleasant conditions you encountered in your room. While we are glad to hear that our staff made a positive impression, the issues with mustiness and odor are concerning and do not reflect the standard we aim to provide. We will address these concerns with our housekeeping team immediately to ensure improvements are made. Your feedback is important to us, and we hope you will consider giving us another chance in the future to provide a better exp... read more

Business response:

Dear Dennis, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, including the service at check-in, bathroom fan noise, maintenance concerns, and room odor. This is certainly not the standard we aim to uphold. Your feedback is invaluable and will be used to address these issues with our team. We are committed to improving our services and hope you will give us another chance to provide a more satisfactory experience.Sincerely,Hotel management 

Business response:

Dear Aysin, Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you encountered, including the miscommunication about housekeeping, breakfast, and the condition of the grounds. Your experience does not reflect our standards, and we regret that our service fell short. We will address these matters with our team to ensure improvements are made. Your feedback is invaluable, and we hope you will give us another opportunity to provide a more positive experience.Sincerely,Hotel Management 

Business response:

Dear Craig, Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced due to the lack of kitchen essentials in your room. We understand how this affected your stay and regret any confusion regarding the amenities. Please note that our suites do not come with kitchen utensils, and all available services and amenities are listed on our website. We appreciate your understanding, and we hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management