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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no electricity and due to that it was super cold in the room
Business response:
Dear Jobin, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Not even coffee in the room. I had to request a coffee pot and coffee and had to carry it to the room myself. No extra blankets. The power went off right after we got there and was off all night due to a severe storm. We went to bed with our clothes on and my husband even had a heavy coat over him. It was an extremely unpleasant stay. I don'tg think we will be back.
Business response:
Dear PAULETTE, Thank you for your feedback. We are truly sorry to hear about the challenges you faced during your stay, particularly the discomfort caused by the power outage due to the severe storm. We understand how frustrating it must have been to manage without additional blankets and to request items like a coffee pot. Your experience does not reflect the service we strive to provide, and we will address these concerns promptly. We hope you’ll reconsider and visit again. Sincerely,Hotel Management
Good basic rooms. Bed is ok -not incredible, not bad. Clean. I would give it four stars but they screwed me for a nights fee and are not addressing it. Web says 24 hour front office. There is a phone to ring if after office hours (7-11). I left a message online for a late check in. Arrived at 2:00 a.m. -nobody answers the phone. I sleep in my car for 5 hours waiting for the office to open. They would charge me extra for early check in so I came back at 3 pm -fair enough if I wasn't paying for that night. In the meantime I wa... read more
Business response:
Dear Larry, Thank you for your detailed feedback. We sincerely apologize for the inconvenience you experienced with your check-in and the resulting charge. We understand how frustrating this must have been and regret any miscommunication regarding our after-hours check-in process. Your concerns have been shared with our management team, and we’re actively trying to prevent this from happening again. We appreciate your kind words about our front desk team and hope to welcome you back for a better experience.Sincerely,Hotel Ma... read more
That property is to old I never stay there again
Business response:
Dear Ekrem, Thank you for your feedback. We regret that the condition of our property did not meet your expectations and apologize for any discomfort this may have caused. We are continually working on improvements and updates to enhance our guest experience. Your input is valuable as it helps us prioritize areas that need attention. We hope you’ll consider giving us another chance in the future to provide you with a better stay. Sincerely,Hotel Management
On checkin they asked for my wife's ID as well as mine. Never had that happen in US hotel in 25 years traveling every week. hard to find. The pull out sofa for my son had no sheets even though I asked and they said yes. Had to get them and put them on, no explanation. Room faced I90 and it was noisy. Birds were awful, save your money and try someplace else.
Business response:
Dear David,Thank you for sharing your concerns. We sincerely apologize for the inconvenience you encountered during your stay. Requesting additional ID is not a common practice, and we regret any discomfort caused. We are also sorry for the issues with the sofa bed and the noise from the highway. Your experience does not reflect our usual standards, and we will address these matters with our team to ensure improvements are made. We hope you will consider giving us another chance in the future.Sincerely,Hotel Management
Overboard on customer identification. They not only asked for my ID which was normal, they also wanted my wifes ID which is not normal or necessary in my opinion. They scanned my drivers license rather than just varifying my identification. Did not like this process at all.
Business response:
Dear Brent,Thank you for sharing your feedback. We apologize for any inconvenience caused by the identification process during your stay. While verifying guest information is part of our commitment to security, we understand that this may have felt excessive. Your concerns regarding the ID scanning and additional verification for your wife have been noted, and we will review our procedures to ensure a more seamless and comfortable experience for our guests. We appreciate your understanding and hope to welcome you back for a ... read more
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.