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Extended Stay America - Seattle - Bothell - West
- Hotels
- Bothell, WA
About this business
Location details
923 228th St. SE, Bothell, WA, 98021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hallway that my room was on, smelled like cat urine the entire time I was staying there. There was no room services or cleaning. In the morning, the breakfast consisted of questionable coffee and cheap packaged muffins. Very disappointing for the amount of money charged.
Business response:
Dear Nadereh, Thank you for sharing your experience. We sincerely apologize for the issues you encountered with the hallway odor and breakfast quality. Housekeeping service is provided once a week, but additional cleaning is available upon request for a nominal fee. We understand your disappointment and appreciate your feedback, as it helps us enhance our services. We hope to provide a more pleasant experience in the future.Sincerely,Hotel Management
Rude staff at check in, dirty room, ridiculous limited breakfast, had to see desk clerk to get plates, cutlery and kitchen dish towels, no coffee maker until after first night there. Will never stay in this hotel chain again.
Business response:
Dear Connie, We apologize for the disappointing experience you had during your stay. The issues you mentioned regarding staff demeanor, room cleanliness, and breakfast availability do not reflect our standards. We regret any inconvenience caused by the need to request kitchen items and the delay in providing a coffee maker. Your feedback is invaluable as we strive to improve our services, and we hope you reconsider and give us another opportunity in the future.Sincerely,Hotel Management
Nothing!
Business response:
Dear Amber, We regret that your experience did not meet your expectations. We apologize for any inconvenience you faced during your stay. Your feedback is important to us, and we are committed to addressing any issues to improve our services. Please feel free to reach out to us directly if you have specific concerns, as we would like the opportunity to make things right.Sincerely,Hotel Management
i checked in and the staff said the olnly available room stinks . this was a check in at 9:30 pm, i was tired and eager to retireddront desk clerk finally gave me another room, aircon was noisy, room looked but doesnt feel clean.
Business response:
Dear Cynthia, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced during check-in and the room's cleanliness and air conditioning issues. It is unacceptable that you were initially given a room with an unpleasant odor, and we regret that the replacement room did not meet your expectations. We are addressing these concerns with our team to ensure better preparation and maintenance. Your comfort is our priority, and we are committed to improving it. We hope you will consider staying wi... read more
Everything was poor here… Stay away I’ve never stayed at a hotel that was so poorly run. Limited staff. Sketchy people around the property. The room was basic. AC was so loud you couldn’t sleep through it. Room had a kitchenette with no utensils, pans or plates to use. The bathtub was not cleaned well. The so called grab and go breakfast was a joke.. I went down at 8:00 AM and the was nothing left except coffee. Very disappointed with the price I paid vs the value. I will never stay at an Extended Stay again. Not sure I will... read more
Business response:
Dear Massimo, Thank you for sharing your experience with us. We deeply regret the inconvenience you encountered during your stay. Your concerns about staffing, room condition, and amenities are taken seriously. We apologize for the noise from the AC and the cleanliness issues in the bathroom. The lack of utensils in the kitchenette and the disappointing breakfast are also not up to our standards. We understand your frustration regarding the value of the price paid. Your feedback is crucial for our improvement, and we will ad... read more
Bad I spend 5 days never clean the room never replace the towels no empty garbage cans
Business response:
Dear Juan, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your five-day stay. Our goal is to provide a clean and comfortable environment, and we regret that we did not meet your expectations regarding room cleaning, towel replacement, and garbage removal. Your feedback has been shared with our housekeeping team to ensure these issues are addressed promptly. We appreciate your input and hope you will consider giving us another opportunity to provide you with a bett... read more
Staff will definitely not go up for your concerns. They'll tell you to come to the desk. There isn't a "do not disturb" sign but the cleaning services don't come and there isn't a sign about it.
Business response:
Dear Keana, We apologize for the inconvenience you experienced during your stay. It is disappointing that our staff did not adequately address your concerns and that the lack of a signage sign caused issues. We are committed to improving our services and communication with guests. Your feedback is invaluable, and we hope to provide you with a better experience. Thank you for bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bothell - West
How is Extended Stay America - Seattle - Bothell - West rated?
Extended Stay America - Seattle - Bothell - West has a 3.5 star rating with 1,868 reviews.
When is Extended Stay America - Seattle - Bothell - West open?
Extended Stay America - Seattle - Bothell - West is open now. It will close tomorrow at 12:00 a.m.